Indian Journal of Industrial Relations: Economics & Social Dev.

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Development of Managerial Competency Scale:A Telecom Sector Study


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1 National Institute of Industrial Engineering (NITIE), Vihar Lake, Powai, Mumbai 400087, India
     

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Managerial competencies engender employees’ effective job performance and are a great tool for exploring the unknown potential of employees through appropriate human resource practices. Measuring managerial competencies is a method of knowing the underlying characteristics of an employee and its conduciveness for a particular job. This study develops a scale to gauge the presence of managerial competencies in managers contributing in organizational growth. Telecom industry was selected for research and sample identified was its middle level managers of whom 108 were studied. Since these managers liaison between top and lower level employees, their competencies define organizations’ success. The Managerial Competency Scale measured Analytical Thinking, Interpersonal Relationship, Decision Making, Emotion Handling and Innovativeness.
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  • Development of Managerial Competency Scale:A Telecom Sector Study

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Authors

Rashmi Vaishya
National Institute of Industrial Engineering (NITIE), Vihar Lake, Powai, Mumbai 400087, India
Sumi Jha
National Institute of Industrial Engineering (NITIE), Vihar Lake, Powai, Mumbai 400087, India
Dinesh Kumar Srivastava
National Institute of Industrial Engineering (NITIE), Vihar Lake, Powai, Mumbai 400087, India

Abstract


Managerial competencies engender employees’ effective job performance and are a great tool for exploring the unknown potential of employees through appropriate human resource practices. Measuring managerial competencies is a method of knowing the underlying characteristics of an employee and its conduciveness for a particular job. This study develops a scale to gauge the presence of managerial competencies in managers contributing in organizational growth. Telecom industry was selected for research and sample identified was its middle level managers of whom 108 were studied. Since these managers liaison between top and lower level employees, their competencies define organizations’ success. The Managerial Competency Scale measured Analytical Thinking, Interpersonal Relationship, Decision Making, Emotion Handling and Innovativeness.

References