International Journal of Hospitality and Tourism Systems

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Quality of Work Life and Women: a Case of Hotel Industry.


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1 Centre for Hospitality and Tourism, Studies, University of Jammu, J&K., India
     

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The Quality of Work Life has emerged a pivotal research area in both developed as well as developing countries of the world especially hotel sector which people are recognised as a valuable asset. This study aims to make an in depth study of the factors of QWL that attribute to the satisfaction of women in the hotel industry, thereby suggesting various ways and means to improve the QWL among the women in this industry in Selected Hotel Chains in India i.e Taj, Oberoi, Ashok, Welcome and Radisson. The results of the study depicted that on the overall QWL index, women employees are satisfied with quality of work life in the hotel industry. Also, a comparison of the undermined QWL factors was made on the basis of chain and on the basis of location using ANOVA. In both these cases, it was proved that satisfaction of women employees remain to be the same.

Keywords

QWL, Hotel Industry, Gender, Anova, Factor Analysis
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  • Quality of Work Life and Women: a Case of Hotel Industry.

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Authors

Suvidha Khanna
Centre for Hospitality and Tourism, Studies, University of Jammu, J&K., India

Abstract


The Quality of Work Life has emerged a pivotal research area in both developed as well as developing countries of the world especially hotel sector which people are recognised as a valuable asset. This study aims to make an in depth study of the factors of QWL that attribute to the satisfaction of women in the hotel industry, thereby suggesting various ways and means to improve the QWL among the women in this industry in Selected Hotel Chains in India i.e Taj, Oberoi, Ashok, Welcome and Radisson. The results of the study depicted that on the overall QWL index, women employees are satisfied with quality of work life in the hotel industry. Also, a comparison of the undermined QWL factors was made on the basis of chain and on the basis of location using ANOVA. In both these cases, it was proved that satisfaction of women employees remain to be the same.

Keywords


QWL, Hotel Industry, Gender, Anova, Factor Analysis

References