The International Journal of Business & Management

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This paper evaluated the influence of factors learner satisfaction on the quality of training services based on the evaluation of learners at Vocational College No. 1 - Ministry of National Defense. Factors include: (1) Curriculum, (2) Teaching staff, (3) Teaching methods and content, (4) Facilities, (5) Support training. The authors used suitble methods and carried out the required testing to make assessments and then propose solutions to enhance the quality of training services to improve the satisfaction of learners at vocational colleges in general, at vocational college No 1 in particular.


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