Mark Gershon

Abstract

No Abstract.

Full Text

   

Mark Gershon ¹

Affiliations
1 Fox Business School, Temple University Philadelphi, US

Abstract

Quality of product or service is not to be managed in isolation but to be managed through the entire set of processes that create the product and subsequently through the entire organization. This paper illustrates the link between quality and governance and narrates the issues through corporate examples. Six sigma projects have been used to illustrate the importance of extending the quality concepts to the entire organization leading to better governance.

Keywords

Deming, Governance, Six Sigma, Quality.

Full Text