Open Access Open Access  Restricted Access Subscription Access

Comparative Analysis of Mobile Phone Usability for Younger and Older Adults


Affiliations
1 Department of Computer Science, Federal Urdu University of Arts, Science and Technology Islamabad, Pakistan
2 Al-Quds Open University Ramallah, Palestine Palestinian Territory, Occupied, Palestinian Territory, Occupied
3 Department of Computer Science, Bacha Khan University, Charsadda, KP, Pakistan
4 Department of Computer Science, COMSATS Institute of Information Technology Lahore, Pakistan
 

Objectives: This effort is part of research work that aims to propose common guidelines of mobile phone usability for younger and older adults. Methods/ Statistical Analysis: This study provides the comparative analysis of mobile phone usability for younger and older adults. The data was collected from 30 users through questionnaire method; in which 15 were younger adults while remaining 15 were older adults. Simple mobile phone was used in this user study because of their popularity and usage in Pakistan. Findings: Few interaction problems of both age groups have been identified in this study which may lead to proposing guidelines onwards. Application/Improvement: The proposed guidelines based on this research can tackle the usability issue, which arises while designing mobile phones because users have to access various functionalities through small interface. It will help to improve the user experience in younger and older adults.
User

  • Leung R, Tang C, Haddad S, Mcgrenere J, Graf P, Ingriany V. How older adults learn to use mobile devices: Survey and field investigations, ACM Transactions on Accessible Computing (TACCESS). 2012; 4(3):11. Crossref.
  • Mokhlis S, Yaakop AY. Consumer choice criteria in mobile phone selection: An investigation of Malaysian University students, International Review of Social Sciences and Humanities. 2012; 2(2):203−12.
  • Nielsen Norman Group. Usability 101: Introduction to usability. Date accessed: 04/01/2017. Crossref.
  • Lee D, Moon J, Kim YJ, Mun YY. Antecedents and consequences of mobile phone usability: Linking simplicity and interactivity to satisfaction, trust, and brand loyalty, Information and Management. 2015; 52(3):295−304. Crossref.
  • Kim J, Kim J, Moon JY, Does Age Matter in Mobile User Experience? Impact of Age on Relative Importance of Antecedents of Mobile User Experience. PACIS Proceedings AIS-electronic Library (AISeL); 2013. p. 189.
  • Findlater L, Froehlich JE, Fattal K, Wobbrock JO, Dastyar T. Age-related differences in performance with touch screens compared to traditional mouse input. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems; 2013. p. 343−46. Crossref.
  • Zhou J, Rau PLP, Salvendy G. Age-related difference in the use of mobile phones, Universal Access in the Information Society. 2014; 13(4):401−13. Crossref.
  • Smith AL, Chaparro BS. Smartphone text input method performance, usability and preference with younger and older adults, Human Factors: The Journal of the Human Factors and Ergonomics Society. 2015; 57(6):1015−28. Crossref. PMid: 25850116.
  • Zhou J, Rau PLP, Salvendy G. Older adults’ use of smart phones: An investigation of the factors influencing the acceptance of new functions, Behaviour and Information Technology. 2014; 33(6):552−60. Crossref.
  • Leung R, Tang C, Haddad S, Mcgrenere J, Graf P, Ingriany V. How older adults learn to use mobile devices: Survey and field investigations, ACM Transactions on Accessible Computing. 2012; 4(3):1−33. Crossref.
  • Kurniawan S. An exploratory study of how older women use mobile phones. International Conference on Ubiquitous Computing, Ubiquitous Computing Springer Berlin Heidelberg; 2006. p. 105−22. Crossref

Abstract Views: 110

PDF Views: 0




  • Comparative Analysis of Mobile Phone Usability for Younger and Older Adults

Abstract Views: 110  |  PDF Views: 0

Authors

Mahmood Ashraf
Department of Computer Science, Federal Urdu University of Arts, Science and Technology Islamabad, Pakistan
Sehrish Majeed
Department of Computer Science, Federal Urdu University of Arts, Science and Technology Islamabad, Pakistan
Thabit Sabbah
Al-Quds Open University Ramallah, Palestine Palestinian Territory, Occupied, Palestinian Territory, Occupied
Mohammad Abrar
Department of Computer Science, Bacha Khan University, Charsadda, KP, Pakistan
Furkh Zeshan
Department of Computer Science, COMSATS Institute of Information Technology Lahore, Pakistan

Abstract


Objectives: This effort is part of research work that aims to propose common guidelines of mobile phone usability for younger and older adults. Methods/ Statistical Analysis: This study provides the comparative analysis of mobile phone usability for younger and older adults. The data was collected from 30 users through questionnaire method; in which 15 were younger adults while remaining 15 were older adults. Simple mobile phone was used in this user study because of their popularity and usage in Pakistan. Findings: Few interaction problems of both age groups have been identified in this study which may lead to proposing guidelines onwards. Application/Improvement: The proposed guidelines based on this research can tackle the usability issue, which arises while designing mobile phones because users have to access various functionalities through small interface. It will help to improve the user experience in younger and older adults.

References





DOI: https://doi.org/10.17485/ijst%2F2018%2Fv11i23%2F123895