Bi-Analysis Recommendation for Utilization of ICT in E-Governance Services for BSNL using Data Analytics

Background: The main objective of this research work is to develop an E-Governance model based on bi-analysis results in standard database environment with aid of SWOT analysis along with cluster analysis. Methods: A model based questionnaire survey was conducted in all BSNL centers of Tamil Nadu, to know the infrastructure facilities like computer, software, hardware, network structure and automation components etc. A separate questionnaire was framed to know the present status of existing problems persisting throughout the BSNL center of Tamil Nadu, India. This research covers the entire research process including: formulating research questions, performing bi-analysis through SWOT analysis and Cluster analysis and modeling best recommendation model for BSNL public sector. Findings: SWOT analysis based Hierarchal clustering model is drawn as one among the best of other comparable models. Also produce 96% as success rate and 4% as weaken rate will promote this as opportunities for others to avail the ICT in BSNL organization. Applications: This model will provide a smooth flow of information, commands, requests and reporting between the government (BSNL administration) and the citizens (BSNL staff and Public), so as to enhance the speed and quality of internal functioning, as well as to provide a user-friendly access to outsiders. Also recommends the users to avail the ICT facility in public sector with maximum of utilization.