Multi-Dimensional Communication Model for Collaborative Group Activity

Background/Objectives: To investigate the communication pattern factors in relation to multi-dimensional group communication based on communication channel, user to user and user to group relationship in collaborative group activity. Methods/Statistical Analysis: A multi-dimensional group communication model was formulated, along with the communication channel and collaborative relations mapping specifications. The model is based on the analyzation of a series working scenario for multi-disciplinary groups’ interactions and complex sharing information in a Disaster Recovery Process of one company. Such scenarios are used as running examples with the objective to understand the risk posted by the lack of communication dimension support in group activity. Findings: The proposed multi-dimensional group communication model, dynamically facilitate user preference of communication media in which users at one period of time can involve with more than one formal and informal group communication activities in a collaborative working environment. The communication media act as group task governance, where users can control the communication flow within the defined communication dimension. Application/Improvements: The results from this study are significant to support the flexibility of controlling and coordinating multitask group activities in multi-dimensional communication platform for future research.