The present study is an attempt to prioritize the assessment indexes of Virtual education system performance through a hybrid method of Balanced Scorecard (BSC), Analytic Hierarchy Process (AHP) and TOPSIS. This research presents a multi-criteria decision-making approach for evaluation of virtual academic education system. This is a descriptive-analytic study, as well as an applied study in terms objective and results. This study was conducted in two stages: qualitative and quantitative. In the qualitative and quantitative stage, the samples were selected through purposive sampling and through census respectively in this research the expert’ views in relation to the compliance of performance evaluation aspects with the BSC perspectives were used. The data measuring instrument in this study was prepared in the following two sections: the first part of the questionnaire dealt with the personal information and the second part was dedicated to identification of performance Status and importance of the selected indexes. Exploratory factor analysis and varimax rotation were used to assess the construct validity of the questionnaire. Cronbach’s alpha was used to determine the reliability of the test and its value was estimated about 0.81. Two other questionnaires were also prepared. The first questionnaire was used to determine the weight different performance evaluation aspects based on the concept of AHP technique and the second questionnaire was used to prioritize the key indexes for assessment of virtual education system’s performance based on the concept of TOPSIS technique. The results of this study can be applicably used to plan and improve the performance of virtual education systems, furthermore, these results can be effective in development of BSC in IT management and e-learning systems and can present a suitable technique (composed of the two techniques) to summarize the results obtained from the evaluation of different BSC perspectives.
Keywords
AHP, BSC, E-learning, Performance, TOPSIS
User
Information