Refine your search
Collections
Co-Authors
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Chalotra, Vipul
- Assuring Business Excellence With the Aid of Effective Transportation Management
Abstract Views :268 |
PDF Views:2
Authors
Affiliations
1 Department of Commerce, University of Jammu, Udhampur Campus, IN
1 Department of Commerce, University of Jammu, Udhampur Campus, IN
Source
International Journal of Marketing and Business Communication, Vol 3, No 1 (2014), Pagination: 35-43Abstract
The paper presents an evaluative analysis of business excellence with the assistance of effective transportation management and control.The study was conducted on 152 wholesalers operating in district Udhampur of J&K state. The respondents were contacted through snowball referral sampling resulting into an effective response rate of 83.55%. The research platform was developed and carried out by empirical analysis with the assistance of primary data collected by field surveys. BTS and Cronbachalpha were used to assess and validate the reliability of the scales in the data construction form. Factor analysis of the data was done and after its proper purification and validation it was analysed with abet of assorted multivariate tools. The results of hierarchal regression model and ANOVA revealed that proper transportation management leads to maximisation of customer service, proper transportation management assists in reducing warehousing costs, improper transportation management affects prices of products in the market, effective transportation management results in placing right product at right time in the market and respondents belonging to different age group differs with regard to adaptation of transportation management techniques.Keywords
Transportation, Management, Wholesalers, Business.References
- Arvis, J., Mustra, M., Panzer, J., Ojala, L., & Naula, T. (2007). Connecting to Compete: Trade Logistics in the Global Economy'.The World Bank, Washington, DC.Retrieved from http://siteresources.worldbank.org/ INTTLF/Resources/lpireport.pdfBarrett, H.R., Ilbery, B.W., Brown, A.W., & Binns, T. (1999).Globalization and the Changing Networks of Food Supply: The Importation of Fresh Horticultural Produce from Kenya into the UK. Transactions of the Institute of British Geographers.NS 24. 159-174.
- Black, W.R. (2001). An unpopular essay on transportation. Journal of Transport Geography, 9, 1-11.
- Black, W.R. (2003). Transportation: A Geographical Analysis. New York. Guilford.
- Carter, J., & Ferrin, B. (1995).The impact of transportation costs on supply chain management. Journal of Business Logistics, 16, 189-211.
- Chopra, S., & Sodhi. M.S. (2004). Managing risk to avoid supply-chain breakdown. MIT Sloan Management Review, 46 (1), 52-61
- Christopher, M., Mena, C., Khan, O., & Yurt, O. (2011). Approaches to managing global sourcing risk. Supply Chain Management: An International Journal, 16(2), 67-81.
- Dess, G.G., Lumpkin, G.T., & Covin, J.G. (1997). Entrepreneurial strategy making and firm performance: Tests of contingency and confi gurational models. Strategic Management Journal, 18(9), 677-695.
- Ewing, R., Pendall, R., & Chen, D. (2003). Measuring sprawl and its transportation impacts. Transportation Research Record, 1831, 175-183.
- Field, A.P. (2004). Discovering statistics using SPSS for windows. London: Sage Publications, 619-672.
- Giuliano, G., & Narayan, D. (2003). Another look at travel patterns and urban form: The US and Great Britain. Urban Studies, 40, 2295-2312.
- Gordon, L.A., & Narayanan, (1984). Management accounting systems, perceivedenvironmental uncertainty and organisational structure: An empirical investigation. Accounting, Organisations and Society, 19(1), 330-348.
- Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (1995). Multivariate Data Analysis. New Jersey: Prentice Hall. 87-115.
- Knowles, R. (1993). Research agendas in transport geography for the 1990s. Journal of Transport Geography,1, 3-11.
- Lawrence, R., Blanke, J., Hanouz, M., & Moavenzadeh, J. (2010).The global enabling trade report 2010.World Economic Forum, Geneva.
- Raven, J. (2001).Trade and transport facilitation - A toolkit for audit, analysis and remedial action, global facilitation partnership for transportation and trade. The World Bank, Washington, DC.
- Reyes, H., & Giachetti, R. (2010).Using experts to develop a supply chain maturity model in Mexico.Supply Chain Management: An International Journal,15(6), 415-424.
- Schoenherr, T., Tummala, V., & Harrison, T. (2008). Assessing supply chain risks with the analytic hierarchy process: providing decision support for the off shoring decision by a US manufacturing company. Journal of Purchasing and Supply Management, 14(2), 100-111.
- Skjoett-Larsen, T. (2000).European logistics beyond 2000.International Journal of Physical Distribution & Logistics Management, 30(5), 377-388.
- Tolley, R., & Turton, B.J. (1995). Transport Systems, Policy and Planning: A Geographical Appro ach. Harlow, UK, Longman Scientific.
- The Four C's of Customer Service Promulgating the Efficacy of Small-Scale Cement Industries' Products
Abstract Views :363 |
PDF Views:0
Authors
Affiliations
1 Assistant Professor, Dept. of Commerce, Govt. Degree College, Udhampur, Jammu & Kashmir, IN
1 Assistant Professor, Dept. of Commerce, Govt. Degree College, Udhampur, Jammu & Kashmir, IN
Source
International Journal of Marketing and Business Communication, Vol 8, No 4 (2019), Pagination: 28-36Abstract
Customer service remains the centric attention of every business organisation in the contemporary world. The businesses try and work very hard to impart the varied customer services to distinguish themselves from other business organisations. Every business holds a different position when talking about customer services they are providing as per the customers’ perspectives. The present study impresses as it pays attention to the different C’s adopted by the small-scale cement manufacturing units in terms of imparting services. The primary data for the study were obtained from eight small-scale cement firms operating in SIDCO & SICOP, registered under DIC (District Industries Centre) in District Udhampur of Jammu & Kashmir State. The various services in terms of different C’s adopted by the eight small-scale cement manufacturing units are “Commitment”, “Consistency”, “Communication” and “Completeness”. The ranking method was used to analyse the results and the results of the ranking table portrayed that the variable “Commitment” scored the highest mean rank as it perceived to the main content of distinguished service. The factor “Consistency” scored the second rank. Accordingly, the variable “Communication” appeared with the third rank; and finally, the variable “Completeness” acquired rank fourth. Further, the results of regression analysis revealed that imparting customer service is the result of effective commitment, consistency, communication and completeness regarding the products and services of small-scale manufacturing units. The study, however, is restricted to the small-scale cement production units operating in the one district only.Keywords
Commitment, Consistency, Communication, Cement Industry, SSI’s (Small-Scale Industries).References
- Archer, N. P., & Wesolowsky, G. O. (1996). Consume response to service and product quality: A study of motor vehicle owners. Journal of Operations Management, 14(2) 103-118.
- Ball, S. J., Auh, S., & Smalley, K. (2004). Customer relationship dynamics: Service quality and customer loyalty in the context of varying levels of customer expertise and switching costs. Journal of the Academy of Marketing Science, 33, 169-83.
- Bastos, J. A. R., & Gallego, P. M (2008). Pharmacies customer satisfaction and loyalty: A framework analysis. Journal of Marketing. Universidad de Salamanca.
- Beverly, K. K., Strong, D. M., & Richard, Y. W. (2002). Information quality benchmarks: Product and service performance. Communications of the ACM, 45(4ve).
- Bloemer, J. M. M., & Kasper, H. D. P. (1995). The complex relationship between consumer satisfaction and brand loyalty. Journal of Economic Psychology, 16, 311-329.
- Bowen, J. T., & Chen, S. (2001). The relationship between customer loyalty and customer satisfaction. International Journal of Contemporary Hospitality Management, 13(5), 12-22.
- Brady, M. K., & Cronin, J. J. (2001). Some new thoughts on conceptualizing perceived Service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49.
- Butscher, S. A. (1999). Using pricing to increase customer loyalty. The Journal of Professional Pricing, 8(l), 29-32.
- Calif, D. H. S. (1987). Waste audit study: Automotive repairs. Prepared by Wesley M. Toy, P.E. Saratoga, Calif., for the California Department of Health Services, Toxic Substances Control Division, Alternative Technology Section, 131-142.
- Chai, K. H., Ding, Y., & Xing, Y. (2009). Quality and customer satisfaction spillovers in the mobile phone industry service science, 1(2), 93-106.
- Flynn, M., Belzowski, B. M., & Haas, S. (2002). E-CRM and the automotive industry: Focusing on customers. University of Michigan, Transportation Research Institute.
- Goffin, K., & Price, D. (1996). Service documentation and the biomedical engineer: Results of a survey.
- Biomedical Instrumentation and Technology, 30(3), 223-230.
- Khaksar, S. M. S., Nawaser, K., & Afshar, J. A. (2010). Study of the relation of customer service and entrepreneurial opportunities. Asian Journal of Management Research, 1(1). Retrieved from http://ipublishing.co.in/ajmrvol1no1/EIJMRS1017.pd
- Kruse, R., Steinbrecher, M., & Moewes, C. (2010). Data mining applications in the automotive industry. 4th International Workshop on Reliable Engineering Computing.
- Tore, M., & Kumar, U. (2003). Design and development of product support and maintenance concepts for industrial system. Journal of Quality Maintenance Engineering, 9(4), 378-386.
- Yi, Y. (1990). A critical review of consumer satisfaction. In V. Zeithaml (Ed.), Review of Marketing (pp. 68-123). American Marketing Association, Chicago, IL.