Burnout Experience:The Influence among Business Process Outsourcing Employees

Burnout experience is one of the challenging issues in present global competitive world. It was initially a very slippery concept in the early 1980s. The present study is aimed to examine the “Burnout experiences among Business Process Outsourcing (BPO) employees. In this connection, the data were collected from 80 employees from call centre employees by using Maslach Burnout Inventory (MBI). The results revealed that younger employees (aged <25 years) significantly reported higher sense of lack of accomplishment than their older counterparts. Employees in non-voice jobs reported more dissociation than those in the voice jobs. Burnout experienced by the employees is not significantly influenced by their gender, marital status, type of family and work shift.