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Negi, Yashpal Singh
- An Investigation of Job Satisfaction of Employees in Indian Hotel Industry
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Authors
Affiliations
1 PhD Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, IN
2 Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, IN
3 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
1 PhD Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, IN
2 Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, IN
3 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
Source
International Journal of Hospitality and Tourism Systems, Vol 15, No 1 (2022), Pagination: 81-90Abstract
Today, job satisfaction has become pivotal aspect in achievement of organizational objectives viz-a-viz organizational performance in service industry and hotel industry is no exception in this context. In fact, hotel industry is people oriented industry where employees have to play crucial role in retaining and attracting guest. Thus, employee’s satisfaction has recognized and appreciated as a vital component repeating guests. Considering these aspects the present study aims to identify the Job Satisfaction parameters which are most significant in Hotel Industry with special reference to 5* hotels located in NCR. A self administered questionnaire was developed to collect the primary data from the respondents of 25 hotels in NCR. The convenience sampling method was used to collect data, 20 questionnaires were given, 10 managerial and 10 non-managerial employees from each hotel, thus, pooling of 500 respondents in all. 400 out of 500 respondents were statistically found usable for the present study. SPSS-2020 package was employed for data analysis. Furthermore, the data were analysed by employing, Factor Analysis, ANNOVA and t-test statistical tools. The outcomes of the study revealed that there is a common set of Job Satisfaction parameters that is most significant in Indian Hotel Industry. There is a minimal impact of demographic variables on job satisfaction constructs. The results indicated that there is a significant difference of demographic variable- gender on training & development, and where as age on brand satisfaction. The results also revealed implications for management.Keywords
Job Satisfaction, Demographic Variables, NCR, Hotel, Industry, Employees
References
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- A Comparative Study of Select Demographic Variables and Job Satisfaction of NCR Hotels’ Employees
Abstract Views :195 |
PDF Views:0
Authors
Affiliations
1 Ph.D. Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, IN
2 Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, IN
3 Professor, Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
1 Ph.D. Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, IN
2 Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, IN
3 Professor, Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
Source
International Journal of Hospitality and Tourism Systems, Vol 15, No 2 (2022), Pagination: 112-122Abstract
In today’s era of global competition an essential feature to meet the organizational objectives is employee job satisfaction. Hotel industry, being a service industry is highly influenced by its employees’ perceptions towards their job satisfaction. Being a people’s industry an employee plays a pivotal role in providing highest class of services to the guests. The significance of employee job satisfaction in hotel industry is also observed in terms of guest satisfaction and the overall performance of the organization. Considering these aspects the present study aims to identify the set of job satisfaction parameters most significantly used in hotel industry and also to identify the influence of selected demographic variables on the job satisfaction parameters with special reference to 5 star hotels located in NCR. A self administered research instrument was developed to collect the primary data from the employees of the 5 star hotels located in NCR to know their perception, convenience sampling method was used to collect the primary data from 25 hotels, 20 questionnaire to each hotel to know the perception of 10 managerial and 10 non-managerial employees, in total to collect a pool of 500 responses. After collecting the responses, the questionnaire having error or missing values was discarded and out of 500 responses, 400 were found statistically suitable for the present study. For data analysis SPSS-2020 package was employed. Furthermore, the data were analysed by employing Factor Analysis, t-test and ANOVA statistical tools. The results of the study indicated that there is a set of job satisfaction parameters most significantly used in hotel industry and there is a minimal impact of demographic variables on job satisfaction parameters. The outcome of the study revealed that there is a highly significant difference of Demographic Variable Tenure on the Job Satisfaction parameter Behavior of Superiors and moderately significant difference in case of Demographic Variable Marital Status on Job Satisfaction parameter Resources. The results of the study indicated high implications for hotel managements.Keywords
Employee Job Satisfaction, Demographic Variables, Hotel Industry, NCRReferences
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