International Journal of Hospitality and Tourism Systems

Carmelita D’ Mello ¹, Ling-Chen Chang ², Kaustubh Kamat ¹, Miriam Scaglione ³, Klaus Weiermair ⁴, Subhash Kizhakanveatil Bhaskaran Pillai ¹

Affiliations
1 Department of Commerce, Goa University, Goa, IN
2 Department of Hospitality Management, Taiwan Hospitality & Tourism College, TW
3 Institute of Economics & Tourism, University of Applied Sciences Western Switzerland, (HES-SO Valais), Sierre, CH
4 Department of Tourism and Service Management Institute of Strategic Management, Marketing and Tourism University of Innsbruck, Universit at sstrasse 15, 6020 Innsbruck, AT

Abstract

To strategically utilize resources to minimize the negative impacts of tourism and increasing the social support for tourism development, the present study examined the residents of the State of Goa by using the model developed by Perdue et al. (1990); later extended by Mc Gehee, et al. (2002); and also based on social exchange theory; tried to determine whether personal characteristics and personal benefits from tourism influence perception of tourism as well as support for tourism development, and what factors influence support for tourism development and management. The result indicated that personal characteristics were not good predictors of resident's attitude tourism impacts with an exception of age, education, and birthplace. Personal benefits from tourism predicted positive impacts of tourism, negative impacts of tourism and also support for additional tourism, which was consistent with Perdue et al. (1990) and Mc Gehee et al. (2002).The research supported social exchange theory as personal benefit and support for additional tourism were significant predictors of tourism planning. However, while support for additional tourism did predict tourism planning, it showed a positive relationship as reported by Mc Gehee et al. (2002) and not a negative one as reported by Perdue et al. (1990). The overall findings support previous assertions that educating local residents about the potential benefits of tourism is critical in obtaining their support for tourism, enhancing their involvement in the industry, and achieving sustainable community development.

Keywords

Residents’ Attitudes, Tourism Impacts, Social Exchange, Goa, India.

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Carmelita D’ Mello ¹, Ling-Chen Chang ², Subhash Kizhakanveatil Bhaskaran Pillai ³, Kaustubh Kamat ⁴, Friedrich M. Zimmermann ⁵, Klaus Weiermair ⁶

Affiliations
1 Department of Commerce, St. Xavier’s College of Arts, Science & Commerce, Mapusa, Goa, IN
2 Department of Hotel Management, Taiwan Hospitality & Tourism College No.268, Zhongxing St., Shoufeng Township, Hualien County 970, TW
3 Department of Commerce, Goa University, Taleigao Plateau, Goa, IN
4 Department of Commerce, Goa University, IN
5 RCE Graz-Styria: Regional Center of Expertise on Education for Sustainable Development, University of Graz, Graz, AU
6 Schulich School of Business, York University, Toronto, CA

Abstract

Despite being researched so widely for a considerable period of time, sustainable tourism remains a controversial issue in tourism literature with very little consensus about the understanding of the term, its practical implementations, as well as its implications. The practice of sustainability in tourism can take diverse paths as evidenced in tourism research, but recently debate is on collaboration and involvement among tourism stakeholders is gaining importance as a key to sustainable tourism development, although research in support in this issue requires further support. This study investigates the perceptions about various dimensions of sustainable tourism among four groups of tourism stakeholder's; viz.; Residents, Tourists, Entrepreneurs and Government Officials. To discover if difference exists, an ANOVA test was conducted for each dimension, followed by a Scheffes' test to determine inter-group differences of perceptions and result shows that statistically significant differences exists in perception among stakeholder groups for six out of the seven dimensions. Differences were identified between tourist and residents, entrepreneurs, government officials in the case of understanding sustainability, focus of sustainable tourism, attitude towards participation in sustainable tourism, between residents and tourists, entrepreneurs, government officials in the case of sustainable tourism management, between tourists and residents, government officials in the case of support for sustainable tourism development and between tourists, residents and entrepreneurs, government officials in the case of economic focus of sustainable tourism. In the case of tourism industry and sustainability, none were significant.

Keywords

Stakeholders, Sustainability, Entrepreneurs, Government Officials.

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