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Gupta, Bharti
- Pilgrims' Expectations and Satisfaction in the Hospitality Industry - a Case of Katra.
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Authors
Bharti Gupta
1,
Sonia Sharma
2
Affiliations
1 Centre for Hospitality & Tourism Management, University of Jammu, Jammu (J&K).
2 UttraKhand Open University, Haldwani (Uttaranchal).
1 Centre for Hospitality & Tourism Management, University of Jammu, Jammu (J&K).
2 UttraKhand Open University, Haldwani (Uttaranchal).
Source
International Journal of Hospitality and Tourism Systems, Vol 1, No 1 (2008), Pagination: 73-81Abstract
Hospitality is one of the most important components of tourism industry. In many regions the hospitality industry thrives only due to the presence of tourism. The service providers add facilities and features so as to attract and retain customer base. The hospitality industry of Katra township of J&K is based on the pilgrims' flow to Shri Mata Vaishno Devi. This paper tries to determine whether the hospitality industry of Katra really looks in to the customer satisfaction which is in this study the pilgrims' satisfaction when the customer flow is constant. In order to determine this, the paper tries to find the religious expectations of pilgrims from the hospitality units like hotels of Katra; and their satisfaction level by finding the extent to which the pilgrims' expectations are met. The paper also examines the difference between male and female level of expectation and satisfaction.Keywords
Hospitality Industry, Satisfaction, Pilgrims, Expectations
References
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- Role and Effectiveness of Industrial Training in Tourism Education.
Abstract Views :295 |
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Authors
Affiliations
1 Department of Management Studies, University of Jammu, Jammu., IN
2 Centre for Hospitality and Tourism Management, University of Jammu, Jammu., IN
1 Department of Management Studies, University of Jammu, Jammu., IN
2 Centre for Hospitality and Tourism Management, University of Jammu, Jammu., IN
Source
International Journal of Hospitality and Tourism Systems, Vol 2, No 1 (2009), Pagination: 96-107Abstract
Tourism education plays a key role in tourism and hospitality management education with emphasis on developing students' managerial, rather than operational skills (Roberts and Whitelaw, 1999). Combination of theory with practice is viewed as an essential component of tourism and hospitality management education. Industrial training component of tourism and education can hold real educational benefits in preparing students for future management roles. Given the proliferation of tourism and hospitality related courses over the past decade and the relative importance attributed to industrial training in developing students' management competencies. This research undertakes an empirical study to find the enhancement in competencies experienced by students after their industrial training. The study also attempts to find out the effectiveness of the industrial training underwent by the hospitality and tourism students. Further this study attempts to identify the relationship between the enhancement of the competencies and effectiveness of the industrial training. For the study purpose three institutions offering tourism and hospitality education in Jammu namely Center for Hospitality and Tourism Management, Satyam Institute of Hotel Management&Tourism; and Travel and Tourism branch of Government Polytechnic College Jammu has been taken into consideration. This study highlights the importance of industrial training in tourism education.Keywords
Industrial Training, Competencies, Training Effectiveness And Tourism EducationReferences
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