Drishtikon: A Management Journal

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The Integral Connection between Strategy, Human Resources and Quality Treatment within the Hospitals of a Developing Country


Affiliations
1 Director of IBF Dean Faculty of Commerce Law and Business Administration, Bahauddin Zakariya University, Multan, Pakistan
2 Research Scholar, Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan
     

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Purpose: Hospitals are key to ensuring the healthy and sustainable society. Quality is of utmost importance while treating the patients. Human lives depend upon the quality treatment services offered by the hospitals. The purpose of the study was to determine how different quality aspects like strategic quality planning, Information and analysis, Leadership and human resource utilization improves quality in the health sector. Designed/Methodology/Approach: This research started with a broader view of literature about the impact of Leadership, strategic quality planning on the incremental quality in the health sector. The data were collected from doctors and paramedical staff in the hospitals of an underdeveloped region in a developing country. The adopted questionnaire on Likert scale were used to collect the data during the survey. The questionnaires were filled by middle management employees of each hospital who were working for at least a year. All candidates had at least graduation in qualification. Findings: The strategic quality planning was found to be influencing the treatment quality. It helps to improve the treatment quality, patient satisfaction and quality improvement in the hospitals. Scope of Study: Total Quality Management (TQM) is an essential success factor for large- and small-scale hospitals. There are limited challenges faced by hospitals regarding quality, efficiency and inadequacy. Limitation: The health sectors should give more importance to TQM and quality improvement so that their customers and patient may not switch to other hospital. Future study can be directed by enhancing sample size.

Keywords

Human Resources, Quality Treatment, Health Sectors
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  • The Integral Connection between Strategy, Human Resources and Quality Treatment within the Hospitals of a Developing Country

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Authors

Muhammad Shaukat Malik
Director of IBF Dean Faculty of Commerce Law and Business Administration, Bahauddin Zakariya University, Multan, Pakistan
Laraib Aslam
Research Scholar, Institute of Banking and Finance, Bahauddin Zakariya University, Multan, Pakistan

Abstract


Purpose: Hospitals are key to ensuring the healthy and sustainable society. Quality is of utmost importance while treating the patients. Human lives depend upon the quality treatment services offered by the hospitals. The purpose of the study was to determine how different quality aspects like strategic quality planning, Information and analysis, Leadership and human resource utilization improves quality in the health sector. Designed/Methodology/Approach: This research started with a broader view of literature about the impact of Leadership, strategic quality planning on the incremental quality in the health sector. The data were collected from doctors and paramedical staff in the hospitals of an underdeveloped region in a developing country. The adopted questionnaire on Likert scale were used to collect the data during the survey. The questionnaires were filled by middle management employees of each hospital who were working for at least a year. All candidates had at least graduation in qualification. Findings: The strategic quality planning was found to be influencing the treatment quality. It helps to improve the treatment quality, patient satisfaction and quality improvement in the hospitals. Scope of Study: Total Quality Management (TQM) is an essential success factor for large- and small-scale hospitals. There are limited challenges faced by hospitals regarding quality, efficiency and inadequacy. Limitation: The health sectors should give more importance to TQM and quality improvement so that their customers and patient may not switch to other hospital. Future study can be directed by enhancing sample size.

Keywords


Human Resources, Quality Treatment, Health Sectors

References