TSM Business Review

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Now a days, there is a stiff competition in surface transport among government buses, private buses, vans, taxies, etc. It is very tough to Indian railways to be a robust competitor in the surface transport. Passengers need quality services from the rail transport. Internet plays a vital role in providing a speedy and an easy access to the services of ticket booking, ticket cancellation and the time of the availability of services. But it is beset with some problems while accessing the services through online. The present paper, focuses on the passengers' kind of problem in online ticket booking in Indian railways with reference to Virudhunagar junction, Madurai division of Southern Railway zone.

Keywords

Indian Railways, Online Booking, Discriminant Analysis.
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