Author Details

The main aim of the study was to examine the level of satisfaction of customers on various banking services offered by Lakshmi Vilas Bank and other nationalized banks in Tiruchengode taluk and make comparison between the banks. Data was gathered among 300 respondents in Tiruchengode taluk through a well-structured questionnaire and the authors attempted to develop a model for measuring the contributory level of various factors to customer satisfaction and tested for validity through Structural equation modeling. The study revealed that the primary factors leading to customer satisfaction are Personal attention, Safety, Technical, Staff service through Comfort factor. It is concluded through this study that the overall satisfaction level on various banking services of LVB is better than other nationalized banks in Tiruchengode taluk.

Keywords

Banking Services, Customer Satisfaction, Structural Equation Modeling.

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References

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Pension Plans:Awareness among Private Sector Employees-An Empirical Study

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Authors

S. Ramesh ¹

Affiliations
1 MBA Department, K.S. Rangasamy College of Technology, Tiruchengode, Tamil Nadu, IN

Source

Parikalpana: KIIT Journal of Management, Vol 13, No 2 (2017), Pagination: 67-78

Abstract

The main aim of the study was to examine the level of awareness of employees working in private sector in Salem and Erode districts of Tamil Nadu. The study was conducted with a view to find out the feasibility for investments in pension / group insurance plans. A wellstructured questionnaire was prepared and distributed among 300 working people in Salem and Erode and 284 valid responses were received and properly analysed through statistical software. It was found through the study that the employees do not have the sufficient level of awareness about various pension schemes available in the insurance market and also they do not know much about the benefits of the pension schemes. However, the study found that there is a fair amount of interest among the employees to know more about pension plans and was eager to make invest in pension plans / group insurance plants when they are properly advised on the various schemes available in the market. The study concludes with the suggestion to the insurance companies to run awareness compaign in the State to create more awareness among working people to make investment in pension plans and have their lives secured after retirement.

Keywords

Pension Plans, Group Insurance, Awareness Programmes, Security.

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References

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Kanchan Bharati, et al., “Social Security Schemes : A Case for Universalisation”, IIMB - Working Paper No: 49, 2015.

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Ranadev Goswami, “Indian Pension System: Problems And Prognosis”, Indian Institute of Management, Bangalore, 2001.

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Shafie Mohamed Zabri, Kamilah Ahmad, Angelina Ann Loy Hui Lian, “The Awareness of Private Retirement Scheme and the Retirement Planning Practices among Private Sector Employees in Malaysia”, International Journal of Economics and Financial Issues, 2016, Vol. 6, No. 6, pp. 120-124.

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