Abstract Views :139 |
PDF Views:0
Authors
Source
KHOJ: Journal of Indian Management Research and Practices, No 2015 Spl, Pagination: 68-71
Abstract
The purpose of present study is to explore the relationship between total quality management establishment and organizational performance in Cummins Ltd. The conceptual model is a combination of two other models: Malcolm Baldrich Model and EFQM Model as tools for measuring total quality management establishment rate and organizational performance rate respectively. The statistical population includes the senior staff of the above mentioned company based on proportionate stratified random sampling. Data was collected using a mix questionnaire (based on the two above models). The results showed that there is a positive and significant relationship between total quality management establishment and organizational performance. It is noted that this study is descriptive-surveying method with the purpose of applying it.
Keywords
Total Quality Management (TQM), Organizational Performance, Malcolm Baldridge National Quality Award (MBNQA), European Foundation for Quality Management (EFQM).
Full Text
