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Assessment of Effective Organizational Communication on Organizational Silence and Organizational Citizenship Behavior


Affiliations
1 Department of Management, Sanandaj Branch, Islamic Azad University, Tehran, Iran, Islamic Republic of
2 Department of Management, Sanandaj Branch, Islamic Azad University, Isfahan, Iran, Islamic Republic of
3 Department of Management, Sanandaj Branch, Islamic Azad University, Kermanshah, Iran, Islamic Republic of
4 University of Kurdistan, Sanandaj, Iran, Islamic Republic of
 

This study aimed to determine effective organizational communication with Organizational Silence and Organizational Citizenship Behavior is done. This research is a quantitative and descriptive survey method. The study population consisted of all employees in the country’s Export Development Bank whose number is 1,200, a sample according to the sample of 291 was achieved using twostage cluster online questionnaire was distributed among the population under study and the sample was calculated according to the formula Cochran 291, the cluster using two-step online questionnaire was distributed among the population under study. The tool data is measured using standard questionnaires and effective organizational communications questionnaire (25 questions), organizational silence (25 questions) and organizational citizenship behavior (25 questions) which is then distributed between the staff number of 284 questionnaire were collected. Data analysis was performed using structural equation and software Lisrel. Analysis shows the overall indices measure the overall model is perfectly acceptable situation. The results show an inverse relationship between effective organizational communication and organizational silence (0.86-) there is a significant and also an inverse relationship between organizational silence and organizational citizenship behavior (0.19-) there is a significant, and finally a positive relationship between organizational communication effectiveness and organizational citizenship behavior (0.16) significantly there.

Keywords

Effective Communication, Export Development Bank of Iran, Organizational Citizenship Behavior, Organizational Silence.
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  • Assessment of Effective Organizational Communication on Organizational Silence and Organizational Citizenship Behavior

Abstract Views: 328  |  PDF Views: 127

Authors

Mohammad Ali Manafzadeh
Department of Management, Sanandaj Branch, Islamic Azad University, Tehran, Iran, Islamic Republic of
Esmail Ghaderi
Department of Management, Sanandaj Branch, Islamic Azad University, Isfahan, Iran, Islamic Republic of
Mohammad Reza Moradi
Department of Management, Sanandaj Branch, Islamic Azad University, Kermanshah, Iran, Islamic Republic of
Samira Taheri
Department of Management, Sanandaj Branch, Islamic Azad University, Tehran, Iran, Islamic Republic of
Parya Amirhasani
University of Kurdistan, Sanandaj, Iran, Islamic Republic of

Abstract


This study aimed to determine effective organizational communication with Organizational Silence and Organizational Citizenship Behavior is done. This research is a quantitative and descriptive survey method. The study population consisted of all employees in the country’s Export Development Bank whose number is 1,200, a sample according to the sample of 291 was achieved using twostage cluster online questionnaire was distributed among the population under study and the sample was calculated according to the formula Cochran 291, the cluster using two-step online questionnaire was distributed among the population under study. The tool data is measured using standard questionnaires and effective organizational communications questionnaire (25 questions), organizational silence (25 questions) and organizational citizenship behavior (25 questions) which is then distributed between the staff number of 284 questionnaire were collected. Data analysis was performed using structural equation and software Lisrel. Analysis shows the overall indices measure the overall model is perfectly acceptable situation. The results show an inverse relationship between effective organizational communication and organizational silence (0.86-) there is a significant and also an inverse relationship between organizational silence and organizational citizenship behavior (0.19-) there is a significant, and finally a positive relationship between organizational communication effectiveness and organizational citizenship behavior (0.16) significantly there.

Keywords


Effective Communication, Export Development Bank of Iran, Organizational Citizenship Behavior, Organizational Silence.

References





DOI: https://doi.org/10.18311/jeoh%2F2018%2F21372