Inpatient Satisfaction among Patients Admitted in a Tertiary Care Hospital

In developing countries the health sector occupies an enormously important position in ensuring sustainable overall socio-economic advancement. The goal of the health care team is to provide the best quality of health care and service to the patient. Providing satisfying and meaningful service is not easy since every consumer is different, and every situation is different and how things are done and how needs are met vary in each situation. A quantitative, non experimental descriptive survey was conducted among 210 subjects using a a four point rating scale containing 18 items to assess inpatient to know the satisfaction regarding hospital service in a selected tertiary care hospital of Kerala State. After analysis it was found that out of 210 subjects 90% were satisfied about the service offered by physicians, nurses, ward assistance, facilities. In conclusion it was found that patients were satisfied with doctors and nursing services and their explanations, good communication exist between the patients and the health care providers.