International Journal of Innovative Research and Development

Abstract

Higher education plays a unique role in advancing the progress and growth throughout the world and therefore it is important to maintain a high level of quality through greater attention to the recipients of the service of education, particularly students.

Purpose: the purpose of this study is to assess the overall students satisfaction perceptions from al-azhar university – gaze- Palestine   with the services provided to them from the university and try to make appropriate recommendations.

Methodology: A SERVQUAL model questioner was distributed randomly among the students at the university in all faculties to assess the quality of service as perceived by students.

Results : The results of this study show that In general, the students’ satisfaction about service quality dropped from Expectation to perception of the students’ which means that expectations exceeded perceptions and all the dimensions showed higher expectations than perceptions of services

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Abstract

This study aimed at investigating the impact of perceived managerial coaching on organizational commitment of local staff of international development agencies working in Gaza Strip.

150 local staff, in Gaza Strip, were randomly selected to fill in a questionnaire included managerial coaching measure developed by (McLean, Yang, Kuo, Tolbert & Larkin, 2005) and revised by (Park, 2007), and organizational commitment measure, that was based on (Porter, Steers, Mowday & Boulian, 1974). The study found that managerial coaching has a positive effect on organizational commitment and team approach behaviour has an influence over organizational commitment more than other managerial coaching behaviours.

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