International Journal of Innovative Research and Development

Abstract

This paper examines the Performance evaluation of Alternative Dispute Resolution (ADR) among stakeholders in Property Management in Ibadan Metropolis. Primary data were collected with questionnaires administered on 100 Estate surveying and Valuation firms out of which 70 (70%) were retrieved and analysed with the use of frequency counts and means rating of both 3 and 5 points Likert scale. Data from court and ADR centre were collected as a source of secondary data. The study showed that 100% of respondents’ firms engage in property management activities and also claimed awareness of existence of ADR centres in the case study area but have not subscribed to their mediation services. Analysis of performance of ADR centres is very high in terms of cost efficiency, timely settlement of disputes, maintenance of privacy and mutual acceptance of decision outcome by the parties as these are most significant having means rating above 2.5 compare to Litigation with rating far below 2.5 hence the study concluded that performance of ADR centres outweigh Litigation, even though the latter is far more sought after.

The study recommended sensitization among estate practitioners; the need to subscribe to services of ADR centres in the interest of stakeholders in Property Management, enshrine in the tenancy agreement the use of ADR mediation in settlement of disputes failure which court can entertain such; and also to empower ADR centres for enforcement of settlement between parties.

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