DHARANA - Bhavan's International Journal of Business

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This paper introduces the concept of a coverage process. It proposes and analyses a cuboid model for coverage processes seeking multi-dimensional expansion. The WHO view of Universal Healthcare is used as a seed to first develop a cube model. The conditions for optimum coverage are derived. The model is then generalized into a cuboid and some of its mathematical properties are investigated. The model has applications in areas like universal insurance, multiple financial inclusion campaign, immunization drives and service quality. This model is forerunner for intrinsic link between organization’s objectives with that of service quality delivery for effective relationship between clients and the organization.

Keywords

Coverage Rate, Cuboid Model, Geometric Mean, Impact factor, Linear, Geometric and Continuous Changes, Service Quality, Total Service Quality (TSQ) and Universal Healthcare.
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