Atithya: A Journal of Hospitality

Ajay Kumar Mithilesh Rai ¹

Affiliations
1 MIDC Chinchwad, Sambhajinagar, Pune, Maharashtra, IN

Abstract

As per my pilot study conducted on Star Hotels (3-5) to see the degree of Greenness in operation using Environmental Management Practices Indicators for Sustainability&Profitability as well in due course and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative green practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.

Keywords

Innovative Green Practices, Guest Satisfaction, Service Quality.

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