Atithya: A Journal of Hospitality

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Environmental Management Practices in the Hotel Industry for Eco Tourism & It’s Sustainability


Affiliations
1 MIDC Chinchwad, Sambhajinagar, Pune, Maharashtra, India
     

   Subscribe/Renew Journal


As per my pilot study conducted on Star Hotels (3-5) to see the degree of Greenness in operation using Environmental Management Practices Indicators for Sustainability&Profitability as well in due course and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative green practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.

Keywords

Innovative Green Practices, Guest Satisfaction, Service Quality.
User
Subscription Login to verify subscription
Notifications
Font Size

Abstract Views: 197

PDF Views: 0




  • Environmental Management Practices in the Hotel Industry for Eco Tourism & It’s Sustainability

Abstract Views: 197  |  PDF Views: 0

Authors

Ajay Kumar Mithilesh Rai
MIDC Chinchwad, Sambhajinagar, Pune, Maharashtra, India

Abstract


As per my pilot study conducted on Star Hotels (3-5) to see the degree of Greenness in operation using Environmental Management Practices Indicators for Sustainability&Profitability as well in due course and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative green practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.

Keywords


Innovative Green Practices, Guest Satisfaction, Service Quality.