Atithya: A Journal of Hospitality

Rasika Gumaste ¹, Ritu Bhagwat ¹, Puneet Thakkar ¹

Affiliations
1 AISSMS CHMCT, Pune, Maharashtra, IN

Abstract

The case study of Vivanta by Taj Blue Diamond, Pune focuses on finding the innovative practices of the Front Office Department and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.

Keywords

Innovative Practices, Guest Satisfaction, Service Quality.

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