Organizational Conflict Management Strategies of Hotel Sectors in Ethiopia: Employees Perception on the Practices in Case of Selected Hotels in Wolaita Sodo Town, Southern Ethiopia

One of the organizational concerns of Human Resource Management is conflict management. Conflict is one to be expected fact for any organization. The objective of this study was to investigate Organizational conflict management strategies of hotel sectors in Ethiopia:  Employees perception on the practices in case of selected hotels in Wolaita Sodo Town, Southern Ethiopia. The research was descriptive type and uses convenient and quota random sampling technique to drawn sample of 114 respondents. This study investigated that employees of these selected hotels have negative perception towards organizational conflict management strategies and they believe that the outcome of workplace conflict is bad. Besides to these, leaders of the selected hotels did not use conflict management strategies/techniques appropriately. In this case, Leaders should understand and apply various conflict management techniques appropriately and genuinely in order to form strong relationships with subordinates and also build effective two way-communications with their subordinates to achieve their organizational objective and employees also should be aware of their organization conflict management strategies and create two-way communication. Therefore, this study concludes that Conflict is inevitable and it is a situation when two or more parties are in disagreement and needs two-way solutions for organizational effectiveness and efficiency.