Ethical Practices and Organizational Performance in the Hospitality Industry: A Study of Selected Hotels in Awka, Anambra State

The study examined the effect of ethical practices on organizational performance in the hospitality industry, using selected hotels in Awka the Capital of Anambra State and environ as the study area. The literature for the study was segmented into four main areas namely; conceptual review, theoretical framework, theoretical exposition and empirical review. The study adopted descriptive survey design and from a population of 2,917-line staff employees across the hotels in the city and environ, a sample of 322 was determine through the application of Taro Yameni’s Statistical formula. Major Statistical tools of analysis were summary statistics of percentages and Chi-square (χ²) inferential statistics. Findings from the study indicate that adherence to ethical practices by the leaders in an organization, leads to effective performance and that when high ethical climate prevails in an organization, especially in the hotel industry, employees’ job satisfaction and commitment are enhanced significantly. The study concludes that the attitudes and behviours of the leaders with respect to ethical practices in the organization is what determines the ethical climate in the organization and as such, leaders are adviced to be examplary in all their behaviours in the organization. The study recommended among others that managers should ensure that ethical standards are maintained at all times in the organization.