Telecom Business Review

Sudhir Kumar Pant ¹

Affiliations
1 Ph.D. Scholar, ex-Vice President, Vodafone India Services Pvt Ltd, IN

Abstract

Fintech in simple terms is leveraging technology to deliver banking and financial solutions to individual and enterprise customers. This is one of the fastest-growing sectors in both developed & developing countries with India amongst the top three fintech startups globally. Blockchain, Cryptocurrency, AI, Data Analytics, Machine learning, Big data, Robotics, and Cloud are some of the top technologies leveraged by fintech firms to deliver products. Domestic & global broadband connectivity setup by telecom service providers made available basic infrastructure needed for fintech growth. One of the early fintech innovations was the installation of the first ATM by Barclays Bank in 1967. Post global financial crisis in 2008, many ex-employees of financial firms came up with innovative fintech products. The objective of this paper is to identify globally emerging fintech trends. The Qualitative research methodology was used relying on a review of literature, discussion with the professionals and researchers. The emerging trends include IMF focus on leveraging fintech for cross border payments using distributed ledger technology, Augmented reality for customer satisfaction, Digital insurance, Digital invoicing, Crowd-funding, Crowd investing, Robotics investment advisory, Future relationships between Banks and Fintech firms, Central bank regulatory role. It also came out that although there are many research papers on fintech globally, however, there is not much research work carried out on fintech in India and there is an opportunity for further research on innovation and growth of fintech in India.

Keywords

Fintech, Finance, Digital, Technology, Innovation

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Sudhir Kumar Pant ¹, Manjari Agarwal ²

Affiliations
1 Ph.D. Scholar, Ex-Vice President, Vodafone India Services Pvt Ltd, Uttarakhand,, IN
2 Assistant Professor, Uttarakhand Open University, Haldwani, Uttarakhand, IN

Abstract

Sentiments are mental attitudes and play an important role in forming opinions. Sentiment and emotion are interchangeably used, however have different meanings. The sentiment is a mental attitude or a thought influenced by emotion and has an important role in forming opinions and influencing future decisions of others. Employees are knowledgeable assets for any organization, and their sentiments about their organization, managers, co-workers, etc. create an opinion. The emotional well-being of employees has a direct relationship with the performance of the organization. The World Health Organization declared COVID-19 as a pandemic on March 11, 2020. Many countries declared lockdowns, with unimaginable restrictions to control the spread of this pandemic. This resulted in organizations swiftly adapting to work-fromhome methods, almost overnight. This paper studies the sentiments and emotional wellbeing of employees during the COVID-19 pandemic. The study was conducted undertaking a review of the literature and adopting a framework for sentiment analysis and emotional wellbeing. The study shows that employees have mixed sentiments of feeling excited, positive, anxious, angry, and negative. Most of the participants with positive and excited sentiments believe that this pandemic has created a challenge as well as an opportunity.

Keywords

Sentiments, Analysis, Emotional Wellbeing, Employees, COVID-19

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