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Jange, Suresh
- Information Management and Services at Research Universities in Dubai
Abstract Views :183 |
PDF Views:11
Authors
Affiliations
1 Virtual Learning Resource Centre, Gulbarga University Library, Gulbarga– 585 106, IN
2 Dubai, AE
1 Virtual Learning Resource Centre, Gulbarga University Library, Gulbarga– 585 106, IN
2 Dubai, AE
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 46, No 2 (2009), Pagination: 141-148Abstract
The study seeks to explore the developments of Research Universities in Dubai using structured questionnaire with an objective to study how information is effectively managed and the extent of information services extended to the users in the libraries of Dubai with respect to their technological infrastructure, status of automation, networking and information services. The results reveal that, the universities are of recent origin with strong ICT infrastructure and most of the libraries are automated. eSRM – a library software is quite popularly used by one fourth of the libraries in Dubai.Keywords
Information Management, Information Services, Universities - Dubai.References
- Jaffer (M S). Medical libraries and their services to the health sector in the United Arab Emirates (1971-1993), London, Library Association Publishing, 1994.
- Nyamboga (M); Pawinun (P). Copyright and right of digital information: challenges to information professional. Proceedings of ICADL held at Bangalore, 2001.
- Performance Measurement of Quality Services in Management Institutions of Bangalore
Abstract Views :411 |
PDF Views:9
Authors
Affiliations
1 Virtual Learning Resource Centre, Gulbarga University Library, Gulbarga 585 106, IN
2 SIDWIN School of Business Institute of Technology, Bangalore 560085, IN
1 Virtual Learning Resource Centre, Gulbarga University Library, Gulbarga 585 106, IN
2 SIDWIN School of Business Institute of Technology, Bangalore 560085, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 46, No 3 (2009), Pagination: 283-294Abstract
The SERVQUAL scale was developed based on a marketing perspective with the support of the Marketing Science Institute with a purpose was to provide an instrument for measuring service quality that would apply across a broad range of services with minor modifications in the scale. SERVQUAL provides a foundation for a growing body of research that pertains to the creation of quality among service industries. The study evaluates the applicability of alternative measures of service quality in a developing economy based on the analysis of data gathered from users and library staff. The research study aims to go deeper into the realm of Quality Assessment and Use Techniques with a sincere effort to assess the performance of management libraries in rendering their quality services to the users both from librarians and users perceptions. The quality dimensions viz., Reliability, Responsiveness, Assurance, Access, Communication, Tangibles, Empathy and Security have been applied to management institute libraries and the results indicated that the service quality dimensions of reliability, responsiveness, assurance, access, communication and tangibles are found to be average satisfactory based on the scale techniques.Keywords
Quality of Service (QoS), SERVQUAL, Quality Dimensions-Management.References
- Feigenbaum (AV). Quality education and America’s competitiveness. Quality Progress. Vol. 27(9); 1994; p83-4.
- Shemwell (D J); Yavas (U); Bilgin (Z). Customer-service provider relationships: an empirical test of a model of service quality, satisfaction and relationship-oriented outcomes. International Journal of Service. Vol. 9(2); 1998; p155-168.
- Parasuraman (A); Valarie (A). Zeithaml and Leonard L.Berry. SERVQUAL: A Multi-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing. Vol. 64 (Spring); 1988; p12-40.
- Parasuraman (A); Valarie (A Zeithaml); Leonard (L Berry). Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research. Journal of Marketing. Vol. 58; January 1994; p111-124.
- Internet Setup in an Academic and Research Environ: A Model
Abstract Views :224 |
PDF Views:4
Authors
Affiliations
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Department of Library and Information Science, Gulbarga University, Gulbarga 585106, Karnataka, IN
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Department of Library and Information Science, Gulbarga University, Gulbarga 585106, Karnataka, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 43, No 1 (2006), Pagination: 63-72Abstract
The convergence of computers, mass media and telecommunication technologies have created a high speed 'Network of Networks' called the Internet, a zeitgeist of the millennium connecting individuals, business, industry, government and non-government agencies, academic and research institutions of the world providing seamless universal connectivity. An attempt has been made to provide client server architecture model, the Internet, protocols setup in an academic and research environ, which reduce syntactic and semantic knowledge required to conduct effective online searches. It also mentions the precautions to be considered while designing planned network of pros and cons. The role of library professionals in augmenting the Internet optimization has been suggested to explore the goldmine of Internet resources and concludes with areas of research on Internet.Keywords
Internet Use, Internet Setup Applications, Areas of Research.References
- Arora (Jagdish). Web based Digital Resources and services: Trends and innovations. CALIBER 2001. 15-16 March 2001, Pune, p185-212.
- Castells (M). Information technology, globalization and social development, Discussion paper 116. Geneva: United Nations Research Institute for Social Development, 1999, p22.
- D-Link Product Guide (2001). Available at www.d-link.com (Accessed on 10 May 2004).
- Lennon (David). The future of `free’ information in the age of the Internet. ASLIB Proceedings. Vol. 51(9); 1999; p285-289.
- Tennant (Roy). The virtual library foundation staff training and support. Information Technology and Libraries, Vol. 14; 1995; p46.
- Troy Technologies USA. Available at http://troytech.com (Accessed on 26th Aug 2003)
- Washburn (K) and Evans (J T). TCP/IP: Running successful network. Wokingham: Addison Wesley, 1993, p537.
- Challenges and Opportunities: a Trend Report of Internet Users at National Institutes of Technology in India
Abstract Views :281 |
PDF Views:8
Authors
Affiliations
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Department of Library and Information Science, Gulbarga University, Gulbarga 585106, Karnataka, IN
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Department of Library and Information Science, Gulbarga University, Gulbarga 585106, Karnataka, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 46, No 4 (2009), Pagination: 391-402Abstract
The main objective of the survey is to understand the optimum utilization of Internet facilities and services, search strategy adopted, level of satisfaction derived and the problems encountered while surfing the net from the netizens of National Institutes of Technology, India. 665 questionnaires were duly obtained with a response rate of 78.24% out of 850. The most popular perception of Internet technology is `Wealth of huge useful current information’ and E-mail service and World Wide Web (WWW) are the most frequently used Internet services among the engineering community and opined fairly better satisfaction with the current state of Internet to support in their academic and research activities. The results indicated valuable information about Internet users search strategies and their level of satisfaction in using the web. Further analysis suggests challenges to optimize the Internet services for academic librarians and opportunities in extending quality Internet services, with a note for Library managers to take a lead in providing Internet services.Keywords
National Institutes of Technologies, India, Internet Users, Challenges, Opportunities, Trend Report.References
- Karisiddappa (C R). Internet in the changing educational scenario. Papers presented at the Ninth National Convention for Automation of Libraries in Education and Research Institutes, CALIBER – 2002, Jaipur, Feb 14-16: p296-305.
- Kostopoulos; George (K). Global delivery of education via the Internet. Internet Research: Electronic Networking Applications and Policy. Vol. 3(3); 1998; p257-265.
- Silva (M); Cartwright (H). The design and implementation of Internet seminars for library users and staff at McGill University. Education for Information. Vol. 11; 1993; p137-146.
- Krejcie (Robert V); Morgan (D W). Determining sample size for research activities in educational and psychological measurements. 1970.
- Drnek (James Michael). Student Learning style, satisfaction, perception, emotions and Internet use at a large South Western University, Faculty of Education, PhD, 1998.
- Mishra (J); Satyanarayana (N R). Use of Internet in a university library: a case study. ILA Bulletin. Vol. 37(4); 2001; p132-134.
- Ali (Naushad); Hasan (Ehsan). The use of electronic services at IIT Library Delhi: A study of users opinion. IASLIC Bulletin. Vol. 48(2); 2003; p71-82.
- Management of Internet Service in a University Environment
Abstract Views :290 |
PDF Views:2
Authors
Affiliations
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Dept of Library and Information Science, Gulbarga University, Gulbarga 85106, Karnataka, IN
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Dept of Library and Information Science, Gulbarga University, Gulbarga 85106, Karnataka, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 41, No 4 (2004), Pagination: 349-359Abstract
Majority of the users of the University Libraries are aware of the developments in Internet, WWW etc. They able to browse though the various search engines to find their required information. This has made the library staff to be more responsible finding the right information to their readers. They need to keep themselves abreast of the developments in the field. The paper discusses the challenges to be faced while managing the Internet.Keywords
Internet Service Management, Universities, Challenges.References
- Breeding (M). The battle for bandwidth: libraries need ways to ensure the connectivity of Internet-based resources. Information Today. Vol. 17 (5); 2000; p60-1.
- Cricket Liu et al. Managing Internet Information Services. O'Reilly and Associates, Inc. 1994.
- Criddle (S). Managing Internet access: acceptable use policies and filtering. Library and Information Briefings. (99). May 2001; p1-13
- Ehikhamenor (F A). Internet facilities: use and non-use by Nigerian university scientists. Journal of Information Science. Vol. 29 (1); 2003; p35-48.
- Ekhaml (L). Protecting yourself from Internet risks, threats, and crime. Journal of Educational Media and Library Sciences. Vol. 39 (1); 2001; p8-14.
- Hong (J W) et al. Web-based Intranet Services and Network Management. IEEE Communication Magazine. Vol. 35(10); 1997; p100-110.
- Rudenstine (Neil L). The Internet and Higher education. Harvard Conference on the Internet and society. 29-31 May 1996.