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Nawarathne, I. M.
- Adaptation of Service Quality for Academic Libraries in Sri Lanka
Abstract Views :348 |
PDF Views:8
Authors
Affiliations
1 Department of Library and Information Science, Banaras Hindu University, Varanasi, IN
1 Department of Library and Information Science, Banaras Hindu University, Varanasi, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 50, No 3 (2013), Pagination: 343-356Abstract
This research was based on a quantitative study that aims to evaluate the quality of services in academic libraries in Sri Lanka.. A self developed questionnaire was used to rate the level of services regarding the six dimensions. The instrument was distributed among randomly selected 200 undergraduates from three universities. Wilcoxon Signed Rank Test and Service Quality Indexes Test were applied to analyse the obtained data. The research revealed that the quality of services provided by the libraries was unsatisfactory. More than half of the respondents have not expressed that the library services were in satisfactory level. Further, analysis indicated that “Check out system of the library materials” “Convenient service hours”, “Internet facilities for library users” and “Availability of information in the online catalogue” were the poor services offered as found by the study.Keywords
Service Quality, Academic Libraries, User Studies, Sri Lanka.References
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- Analyzing user Satisfaction with Academic Library Services using CRISP-DM Process
Abstract Views :318 |
PDF Views:17
Authors
Affiliations
1 Sabaragamuwa University of Sri Lanka, Belihuloya - 70140, LK
2 Department of Physical Sciences and Technology, Sabaragamuwa University of Sri Lanka, Belihuloya - 70140, LK
1 Sabaragamuwa University of Sri Lanka, Belihuloya - 70140, LK
2 Department of Physical Sciences and Technology, Sabaragamuwa University of Sri Lanka, Belihuloya - 70140, LK
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 56, No 3 (2019), Pagination: 135-139Abstract
This research is a quantitative study and its aims were to evaluate users’ satisfaction of the available services in Sabaragamuwa university library. We used Cross-Industry Standard Process for Data Mining (CRISP-DM) process which is an industry-proven way to build predictive analytics models across the enterprise. The process contains six phases as follows: business understanding, data understanding, and preparation of data, modeling, evaluation, and deployment. A structured questionnaire was used to collect data in the data understanding phase. These were distributed among stratified randomly selected 360 undergraduates from the university. The descriptive statistics, Pearson correlation and multinomial logistic regression were applied to analyze the obtained data in modeling phase. The results indicated that the selected variables have a satisfaction level and the mean of their ranking values is around 3 and 4. Furthermore, results suggested that selected variable is distributed normally. Pearson Correlation results revealed that library collection (0.662) and library services (0.658) are highly correlated with physical facilities u. Furthermore, library services highly correlated with library collection and library website services.Keywords
Academic Library, Cross-Industry Standard Process for Data Mining (CRISP-DM), Pearson Correlation, User Satisfaction.References
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