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Authors
Affiliations
1 D.G. Ruparel College of Arts, Science and Commerce, Mumbai – 400016, Maharashtra, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 54, No 4 (2017), Pagination: 218-223
Abstract
‘Book Bank Facility’ is one of the demanded services in academic libraries. The purpose of this study was to investigate use and satisfaction about the Book Bank Facility through its users. Data was collected from the students applied for the facility in the year 2014-15 through a structured questionnaire. The analysis of the data shows that majority of users were satisfied with the administration of the service. Users have also provided some suggestions. Based on the findings, suggestions are submitted which will help the library to improve the service.
Keywords
Academic Library, Book Bank Facility, User Satisfaction.
References
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- Motiang IP, Wallis M, Karodia, AM. (2014). An evaluation of user satisfaction with library services at the University of Limpopo, Medunsa campus (Medical University of Southern Africa), Arabian Journal of Business and Management Review (Oman Chapter). 3(11):41−57. https://doi.org/10.12816/0016519.
- Onuoha UD, Omokoje A, Bamidele IA. (2013). Assessing service effectiveness and satisfaction with library services at Babcock University, Nigeria, Information and Knowledge Management. 3(9):84−90.
- Goyal SP, Joshi VK. (1981). Book bank scheme in an agricultural university, Herald of Library Science. 20(3-4):234−37.
- Husain S. (1999). Application of CDS/ISIS version 3.07 in book bank facility, Central library, IIT, Delhi, Annals of Library Science and Documentation. 46(3):113−17.
