Sanshodhan

Open Access Open Access  Restricted Access Subscription Access

Challenges of Customer Expectations in Retail Management and Industry – A Case Study of Sale Retail Stores in Chennai


 

No Abstract.

Keywords

No Keywords.
User
Notifications
Font Size

  • . I-Ming Wang, Chich-Jen Shieh, (2006) “ THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION” Journal of Information and Optimization

  • sciences, Volume 27, No.1, pp.193-209.2

  • . C.N. Krishna Naik, Swapna Bhargavi Gantasala, Gantasala V. Prabhakar, (2010) “Service Quality (Servqual) And Its Effect On Customer Satisfaction In Retailing” European Journal of Social Sciences, Volume 16, No. 2, pp.231-243.

  • . Pancha pakesan Padma, Chandrasekharan Rajendran, Prakash Sai Lokachari, (2010)“Service Quality And Its Impact On Customer Satisfaction In Indian Hospitals: Perspectives Of Patients And Their Attendants”, Benchmarking: An InternationalJournal, Volume-17, Issue 6, pp.807-841.4

  • . Yasir Shafiq, Imran Shafiq, Muhammad Saadat Din, and Khaliq Ur Rehman Cheema,(2013) “Impact Of Service Quality On Customer Satisfaction: A Study Of Hotel Industry Of Faisalabad, Pakistan”, International journal of Management &Organizational Studies, Volume 1, Issue 2, pp.55-59, ISSN: 2305-2600.5

  • . Justin Beneke, Claire Hayworth, Robyn Hobson, Zeenat Mia, (2012) “Examining The Effect Of Retail Service Quality Dimensions On Customer Satisfaction And Loyalty: The Case Of The Supermarket Shopper” Acta Commercii, pp.27-43,ISSN: 1680-7537.

  • . Ying Wang, Xin Zhao, Mei Qiao. Customer Satisfaction Evaluation in Retail Businesses. 2011 International Conference on Information Management, Innovation Management and Industrial Engineering. 978-0-7695 4523-3/11 $26.00 © 2011 IEEEDOI 10.1109/ICIII.2011.322.

  • . Keshav Bhatia. CHANGING FACE OF INDIAN RETAIL – Issues and Prospects-Review Article. SSPSIJBMR/July14/Vol-01/Issue-1/Article 4/131-141 ISSN: 2350 0956.www.sspsindia.in All Rights are reserved to SSPS-IJBMR.

  • . Md. Alauddin. Customer Expectation And Perception Towards Retail Chain: An Evaluative Study. IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 18, Issue 7 .Ver. IV(July 2016), PP 15-21www.iosrjournals.org.

  • . Noel Y.M. Siu, Noel Y.M. Siu. A measure of retail service quality. Marketing Intelligence & Planning 19/2 [2001] 88±96.

  • . John E. Swan, Michael R. Bowers, (1998) “Services Quality And Satisfaction ”Journal of Services Marketing, Volume 12, Issue 1, pp.59 72, ISSN: 0887-6045.

  • . N. Udaya Bhaskar, B.Raja Shekhar, (2011) “Impact Of Service Quality On Apparel Retail Customer Satisfaction - A Study Of Select Metropolitan City Hyderabad”, Journal Of Management Research, Volume 3, No. 2, pp.1-13. ISSN: 1941-899X.

  • . G, Raghu and Radha, S., A Study on the Impact of Retail Service Quality on Consumer Behaviour (January 8, 2015). SRN: https://ssrn.com/abstract=2546662 or http://dx.doi.org/10.2139/ssrn.2546662.

  • . Piyali Ghosh, Vibhuti Tripathi, Anil Kumar. Customer expectations of store attributes: A study of organized retail outlets in India. Journal of Retail & Leisure Property Vol. 9, 1, 75–87,www.palgrave-journals.com/rlp/.

  • . Derek R. Allen, & American Society for quality staff 2004. Customer Satisfaction Research Management: A comprehensive Guide to Integrating Customer Loyalty & Satisfaction Metrics in the Management of Complex Organizations.

  • . Tinik Sugiati, Armanu Thoyib, Djumilah Hadiwidjoyo, Margono Setiawan4. The Role of Customer Value on Satisfaction and Loyalty (Study on Hypermart's Customers). International Journal of Business and Management Invention ISSN (Online): 231–8028, ISSN (Print) : 2319–801Xwww.ijbmi.org Volume 2 Issue 6ǁ June. 2013ǁ PP.65-70.

  • . Dekking, Frederik Michel (2005), A modern introduction to probability and statistics: understanding why and how, Springer, ISBN 1-85233-896-2, OCLC 783259968


Abstract Views: 709

PDF Views: 323




  • Challenges of Customer Expectations in Retail Management and Industry – A Case Study of Sale Retail Stores in Chennai

Abstract Views: 709  |  PDF Views: 323

Authors

Abstract


No Abstract.

Keywords


No Keywords.

References