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Introduction: Patient satisfaction is a basic measure by it the value of health care facilities is assessed. It a personal assessment of the service received and the person’s prospects. This study would have significant input in assessing the level of patients’satisfaction in secondary and tertiary outpatient health care services. Methods: Across-sectional study of 300 patients random sample visit outpatients of Marjan medical city the interview was conducted at general and specialist outpatient only. The specialist outpatients include cardiac, gastrology, nephrology and diabetology outpatient. 150patients from secondary outpatient &150patients from tertiary outpatient. The purpose of study was to assessing the level of patients’satisfaction in secondary and tertiary outpatient health care services. Results: Majority of patients visit general and specialist outpatients with age31-50(45.5%,46%), female(57.3%,62.75), low income patients <500000ID (61%,53%), majority of patients visit general outpatients are rural and primary education (50.7%,49.3%) and visit specialist outpatients(54%,42%), most patients came for follow-up for both types of outpatient(56%,62%), and seen by consultants itself for both types of outpatients(78.7%,88%), majority referred by his family medicine(62%,48%), and came from far distance > 5 km(77%,79%), the majority of patients were not satisfied with health services produced to them(53%,63%) Discussion: showed no. of patients not satisfied health services more than patients satisfied, majority of patients with low income and just primary level of education, the majority of patients came to outpatients from rural area these data for both secondary and tertiary outpatient. Patients with bad satisfaction are18-50years, self-referral to tertiary outpatient, not satisfaction also in urban patients.

Keywords

patient’s satisfaction. Outpatients. health services. Marjan medical city

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