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Gupta, Hari Dayal
- Identifying Health Care Quality Constituents: Service Providers' Perspective
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Authors
Affiliations
1 University of Delhi Delhi 110007, IN
1 University of Delhi Delhi 110007, IN
Source
Journal of Management Research, Vol 8, No 1 (2008), Pagination: 18-28Abstract
In health care sector, quality of service is a critical issue. Identification of constituents of health care service quality is the key to design and development of a comprehensive, universal and accurate system for measurement of quality of service provided by hospitals and medical practitioners. A number of studies have been conducted to identify constituents and attributes of health care service quality on the basis of perceptions of the patients. However, a few studies have been conducted using health care service providers, who, apart from being providers of health care service, are its consumers as well. The present study attempts to identify constituents of health care quality by conducting focus group interviews with health care service providers (physicians, surgeons, and administrators). The present study identifies 70 health care quality constituents, which are relevant to health care service.Keywords
SERVQUAL, Health Care Quality, Quality Attributes and Service Quality
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Abstract Views :217 |
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Authors
Affiliations
1 Faculty of Management Studies University of Delhi, Delhi
1 Faculty of Management Studies University of Delhi, Delhi