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Saini, A. K.
- Control of Business Process Outsourcing Relationships
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Authors
Affiliations
1 BLS Institute of Management Ghaziabad - 201007, IN
2 University School of Management Studies GGS Indraprastha University, Delhi - 110006, IN
3 Wipro BPO Philippines Ltd. Inc. Cebu City, Philippines 6000, IN
1 BLS Institute of Management Ghaziabad - 201007, IN
2 University School of Management Studies GGS Indraprastha University, Delhi - 110006, IN
3 Wipro BPO Philippines Ltd. Inc. Cebu City, Philippines 6000, IN
Source
Journal of Management Research, Vol 8, No 1 (2008), Pagination: 29-44Abstract
The better service levels and cost-savings have made business process outsourcing (BPO) one of the fastest-growing business practices. The greatest challenge of BPO is of control. Managers are accustomed to having direct control over the resources to deliver the results for which they are accountable. With BPO, these controls are in the hands of the provider. How the control issue is handled can mean the difference between adequate results and high performing outsourcing that delivers beyond expectations. This paper explores how control modes are implemented during business process outsourcing relationships and investigates why stakeholders implement particular combinations of control modes.
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Abstract Views :418 |
PDF Views:15
Authors
A. K. Saini
1,
Surabhi Jain
1
Affiliations
1 University School of Management Studies GGS Indraprastha University Delhi 110078, IN
1 University School of Management Studies GGS Indraprastha University Delhi 110078, IN
Source
Journal of Management Research, Vol 15, No 1 (2015), Pagination: 3-12Abstract
This study is based on Data Envelopment Analysis to analyze the performance of semiconductor product manufacturing Indian IT companies. The study will explore the patent related activities and variables of randomly selected 32 semiconductor product manufacturing companies in India. These companies have their respective Research and Development Centres in India. It is a highly volatile industry and hence, it is very important for every semiconductor company to perform to stay in competition. The findings suggest that as per input-oriented DEA with VRS (Variable Return to Scale) assumption, most of the semiconductor companies are not utilizing their input resources efficiently and to follow the benchmark companies.Keywords
Semiconductor, DEA (Data Envelopment Analysis), Patents, IT (Information Technology), Performance, Research and Development.References
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