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Authors
Affiliations
1 Department of Management, College of Humanity Science, Yasouj Science and Research Branch, Islamic Azad University, Yasouj, IR
Source
International Journal of Education and Management Studies, Vol 4, No 3 (2014), Pagination: 218-221
Abstract
Making efforts to improve the performance from the early days of development of management has been seen as an uncontroversial principle that every day deals with new issues and captures more areas. In the early schools of management, employees were evaluated based on behaviors that were expected in the job description and job qualification. These days, behaviors, however, are considered much more beyond the early norms. Such behaviors are assessed based on the conceptssuch aspro-social, extra-role, situational, spontaneous, and organizational citizenship behaviors. Such behaviors are seen as an integral component of management and are taken into account in different organizational aspects. One of the important issues that has not been taken into account seriously concerningthe employee behavior in organizations and institutions in Iran such as banks is the reinforcement of citizenship behavior among employees so that they will be able to communicate more effectively, reduce working pressure, remain loyal to the organization, improve their involvement, and increase the flexibility within the organization. The main objective of the present study was to explore OCB management among employees working in Saderat and Maskan banks in Yasuj. To do so, a descriptive-survey research design was used in this study. The research sample consisted of a total number of 145 employees of whom 80 were working in SaderatBank and65 were working Maskan Bank in Yasuj. Due to the small size of the sample, the census method was used in this study to select the participants. Field methods such as questionnaires were employed to collect the data. To this end, a standard questionnaire was used to test the research hypotheses. After determining the sample size, the questionnaires were distributed among the participants to collect the data. Organizational Citizenship Behavior Inventory (Podsakoff et al., 1990) was used to collect the data. The inventory is based on a model developed by Oregon (1988) and it contains five components including altruism, consciousness, fairness, courtesy, and social norms.
Keywords
Citizenship Behavior Management, Organizational Commitment,Job Satisfaction, Bank Employees.
