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Gawankar, Shradha
- Performance Measurement Using Balance Score Card and its Applications:A Review
Authors
1 National Institute of Industrial Engineering, Nagpur, Maharashtra, IN
Source
Journal of Supply Chain Management Systems, Vol 4, No 3 (2015), Pagination: 6-21Abstract
This paper aims to propose the idea of briefly explaining the balance scorecard by highlighting its use, application in depth. A critical enabler in achieving desired performance goals is the ability to measure performance. Despite the importance of accurately measuring organisational performance in most areas of academic research, there have been very few studies that have directly addressed the question of how overall organisational performance is or should be measured. Perhaps more importantly, none of these studies seems to have significantly influenced how overall organisational performance is actually measured in most of the empirical research that uses this construct as a dependent measure. The most popular of the performance measurement framework has been the balanced scorecard abbreviated as BSC. The BSC is widely acknowledged to have moved beyond the original ideology. It has now become a strategic change management and performance management process.
The approach used in this paper is the combination of literature review on evolution of balance score card and its applications in various sectors/organisations/areas. This paper identify that the balanced scorecard is a powerful but simple strategic tool and the simplicity of the scorecard is in its design. By encompassing four primary perspectives, the tool allows an organisation to turn its attention to external concerns, such as the financial outcomes and its customers' expectations, and internal areas, which include its internal processes to meet external requirements and its integration of learning and growth, to successfully meet its strategic expectations. This paper provides a comprehensive overview of the balanced scorecard combined with application and strategy, which are now in a better position to begin to recognise management's expectations and to discover new ways to build value for workplace learning and performance within organisation.
Keywords
Performance Measures, Performance Measurement, Balance Score Card.
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- Validating the Measurement Constructs Affecting the Technology Adoption in Indian Mobile Banking Industry
Authors
1 B.L.D.E.A’s, A.S.Patil College of Commerce, Bijapur, Karnataka, IN
2 National Institute of Industrial Engineering (NITIE), Mumbai, Maharashtra, IN
Source
International Journal of Applied Marketing and Management, Vol 1, No 1 (2016), Pagination: 24-37Abstract
Mobile phones have undeniably brought a paradigm shift, affecting both the lives of people and the business environment. Today, mobile phone has permeated the lives of billions of people around the world; becoming for many an indispensable device. Moreover, adoption of mobile banking has significant impact on reducing costs and enabling change in retail banking. Factors influencing the intention to use or adopt mobile banking are very important and will play a vital role for mobile banking service providers. The proposed study focuses on a comprehensive set of potential factors that influence the adoption of mobile banking. The research model identifies appropriate factors and captures dependency relationships among these factors in the form of a number of hypotheses to be tested in this research.
This paper aims to design a scale with a high degree of reliability, validity, and dimensionality which helps to determine the appropriate technology adoption model based on the identified constructs, viz. Optimism (OPTI), Innovativeness (INNO), Insecurity (INSC), Discomfort (DISC), Perceived Usefulness (PU), Perceived Ease of Use (PEU), Perceived Risk (PR), Subjective Norms (SN), Attitude (ATTI), Behavioural Control (BC) and Behavioural Intention (BI).The data were collected through questionnaire survey from 201 respondents comprising software engineers, bank employees, professors, entrepreneurs. Confirmatory factor analysis was used to test the validity of the proposed measurement scale for all the identified constructs. This instrument helps bankers to determine and design there applications which will contribute to the knowledge of predicting customer intention.