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Rangnekar, Santosh
- Effect of Conflict levels on Organisational Learning: An Indian Study
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Authors
Affiliations
1 Department of Management Studies, IIT Roorkee, IN
1 Department of Management Studies, IIT Roorkee, IN
Source
Asian Journal of Management, Vol 4, No 3 (2013), Pagination: 172-179Abstract
Conflict can be a prospect for learning in an organisation. It has been identified as a key element in group and organisational learning. Conflict has been shown as a motivator in creating shared understandings which ultimately leads to organisational learning.A broad review on existing literature has shown that conflict arises at personal, Organisational and group levels. The aim of this study is to analyze the effect of conflict levels on organisational learning. The study was completed by taking into account hundred samples consisting of senior and middle level managers from various Indian organisations selected at random. Standardized Scale on the two variables known as organisational Conflict Scale (OCS) and organisational Learning Diagnostics (OLD) have been used. Statistical techniques like Regression and Correlation Analysis by using SPSS 17.0 have been applied to gain knowledge about the relationship between the two study variables. The results have shown that the organisations under study are learning in terms of building competencies and there exists a negative correlation between conflict and organisational learning. The study has got implications for all those organisations where managing conflict is not considered as an integral part of organisational performance. The management of conflict at all the three levels is necessary by taking into consideration various strategies and styles which can be adopted to reduce or minimize the conflict so that Organisational goals can be attained.Keywords
Organisational Conflict, Group Conflict, Individual Conflict, Organisational Learning, Effectiveness
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- Measuring Website Quality of the Indian Railways
Abstract Views :302 |
PDF Views:158
Authors
Affiliations
1 Institute of Management, Nirma University, IN
2 Department of Management, IIT Roorkee, IN
1 Institute of Management, Nirma University, IN
2 Department of Management, IIT Roorkee, IN
Source
International Journal of Entrepreneurial Knowledge, Vol 3, No 1 (2015), Pagination: 57-65Abstract
Websites are being widely used for commercial purpose in both private and public sectors. Whether such widespread use and dependency on web enhances the satisfaction among its users or not is to be understood. The objective of the present study is to examine and analyze the quality of the website of the Indian Railways.
The Indian Railways website quality was compared with a perceived ideal website. The attributes for assessing the website quality of a railways were developed on the basis of pertaining literature review, interview with some of the web site users and with personal observations. In the present study the mean value in case of the Indian Railways is 36.28 and in case of perceived ideal website the mean value is 45.06. The F-statistic value is 52.75. The result allows us to infer that the Indian Railways website quality is not on the mark compared to what the users expect in a perceived ideal website.
The implication of the present study is that the Indian Railways should focus on the quality of its website for increased user satisfaction and for enhancing its image.
Keywords
Website Quality, Indian Railways, Users Perception, Evaluation.Full Text
- Creating Intellectual Capital: A Role of Human Capital
Abstract Views :239 |
PDF Views:2
Authors
Affiliations
1 Institute of Management, Nirma University, Ahmedabad, Gujarat, IN
2 Dept. of Management Studies, IIT Roorkee, Uttarakhand, IN
3 UPSC, IN
1 Institute of Management, Nirma University, Ahmedabad, Gujarat, IN
2 Dept. of Management Studies, IIT Roorkee, Uttarakhand, IN
3 UPSC, IN