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Ramesh Verma ¹, Neelam Kumar ², Raj Kumar ³, Varun Arora ⁴, Sat Pal ⁵

Affiliations
1 Medical Officer I/C Rural Health Training Centre CHC CHIR, IN
2 Department of Community Medicine PGIMS, Rohtak, IN
3 Department of IMSAR Maharishi Dayanand University, Rohtak, IN
4 Department of Community Medicine, PGIMS, Rohtak, Meenakshi Kharb BAMS, MBA, Rohtak, IN
5 Department of Physiology, PGIMS, Rohtak, IN

Abstract

To evaluate the utilization of health care services provided under ESI scheme. Cross-sectional, descriptive. ESI dispensary, Shivaji colony Rohtak. Percentage, simple proportion, chi square test, linear regression model. 500 Insured Persons. Out of total 500 participants, 418(83.6%) subjects were utilizing and rest 82(16.4%) were not utilizing ESI health care services. Among utilizing 418 (83.5%) participants, 391 (93.5%) insured persons were males and 27(6.5%) were females while among non-utilizing, 82 (6.5%), 78 (95.1%) insured were males and 4(4.9%) were females. The R value is 0.804 and adjusted R square is 0.630 meaning thereby 63% utilization of health care services at ESI dispensary is due to variables age, caste, literacy status, income, marital status, family members of study participants, knowledge about location of ESI, duration of insurance under ESI scheme, contribution deducted under ESI scheme, OPD timings, health care facility at ESI, distance of ESI-HCF from their residence, behavior of doctor, waiting time for registration and getting treatment, average time spent in ESI dispensary during treatment, satisfied with doctor's treatment and overall satisfaction with ESI services. The value of Durbin-Watson test is <2 which proves that there is no co-linearity among independent variables. Utilization of health care services is determined to a large extent by their availability and accessibility. Distance from the health care facility plays significant role in service utilization. Patients' satisfaction is not necessarily the main criterion by which primary care services should be judged, but the attitudes of the consumers of health care play important role which must be considered in evaluating services.

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Ramesh Verma ¹, Neelam Kumar ², Raj Kumar ³, Varun Arora ², Meenakshi Kharb ⁴, Suman Sharma ⁵

Affiliations
1 Medical Officer I/C Rural Health Training Centre, CHC CHIRI Rural Health Training Centre CHC CHIRI, Rohtak, IN
2 Department of Community Medicine, PGIMS, Rohtak, IN
3 Department of Institute of Management Studies And Research (IMSAR), Maharishi Dayanand University, Rohtak, IN
4 BAMS, MBA, Rohtak, IN
5 Department of Medicine, PGIMER, Dr. RML Hospital, New Delhi, IN

Abstract

What are the Effects of quality attributes of ESI Health Care Services on patient's satisfaction. To determine effects of quality attributes of ESI Health Care Services on patient's satisfaction. Cross-sectional, descriptive ESI dispensary, Shivaji colony Rohtak Percentage, simple proportion, chi square test, linear regression model. 500 Study participants The study population comprised of 500 persons [66.8% males and 33.2%females]. Maximum number of study participants (37.4%) were in the 30-39 years age group followed by 30.6% were in the age group of 20-29 years. Around one third (27%) study participants were dissatisfied with quality of health care services provided under ESI scheme. The study also revealed the reasons for dissatisfaction and most common reasons were found not good quality medicines (52.59%) and complete medicines (41.48%). There is need to strengthen the quality of health care service at ESI dispensary.

Keywords

ESI Health Care Services,patient's Satisfaction

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Neelam Kumar ¹

Affiliations
1 Centre of Excellence in Dravyaguna and Medicinal Plants, Research Institute in Indian System of Medicine, Joginder Nagar, District Mandi (Himachal Pradesh), IN

Abstract

No Abstract.

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