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Upadhyay, Hiteksha Joshi
- Determining Association between Age, Occupation and Usage of Online Banking Services among Customers
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1 NRIBM, GLS University, Ahmedabad, IN
1 NRIBM, GLS University, Ahmedabad, IN
Source
Parikalpana: KIIT Journal of Management, Vol 13, No 2 (2017), Pagination: 37-46Abstract
Banking is a customer oriented service industry, therefore the customer is the focus and customer services is the differentiating factors. Customer in India and specifically in urban area, no longer want to wait in long queues and spend hours in banking transection. So this paper shows awareness and perception of customers regarding SSBT (Self Service Banking Technology). To conduct this descriptive research, response of 300 respondents is take through questionnaire from Ahmedabad city. Analysis of respondent’s response done through SPSS software and chi square test is used to determine association.Keywords
Indian Banking Industry, SSBT, Satisfaction, Technology.References
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- A Detailed Investigation of Eva in Indian Banking Sector and its Impact on its Share Price:A Study on Axis, HDFC And ICICI Bank
Abstract Views :301 |
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Authors
Affiliations
1 GLS University, IN
1 GLS University, IN
Source
Global Journal of Research in Management, Vol 8, No 1 (2018), Pagination: 45-55Abstract
A bank’s management creates value when it takes decisions which provide benefits, in excess of costs. These welfares may come to banks in the near or distant future dependent on the strategies involved in decision making process. The purpose of paper is to examine an appropriate way of evaluating bank’s performance and also see which banks have been able to create or destroy shareholders wealth during 2010-2015. For research sample of three private bank is taken and for evaluation economic value added was calculated. In case of Axis Bank, share price doesn’t influenced by EVA where as in case of HDFC and ICICI Bank, it does.Keywords
Economic Value Added, EVA Disclosures, Private Banks in India, Shareholders Wealth, Share Price.References
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