Informatics Publishing Limited

J. S. Bidlan ¹, Anupama Sihag ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

Emotional intelligence has recently been an area of interest worldwide in human service industry and the purpose of this research is to explore the moderating effect of emotional intelligence in occupational stress and burnout relationship among healthcare professionals. The Occupational Stress Index, Maslach Burnout Inventory (MBI-HSS) and Multidimensional Measure of Emotional Intelligence was administered on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The data was collected from nursing, support staff (security, pharmacy, front office, housekeeping and dietetics/food and beverages staff) and doctors with equal number of male and female participants. A moderated regression analysis was used to explore the relationship. Results indicate that emotional intelligence has a facilitative role in the relationship between occupational stress and burnout.

Keywords

Occupational Stress, Burnout, Emotional Intelligence, Healthcare Professionals

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J. S. Bidlan ¹, Anupama Sihag ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

Occupational stress and burnout are the global issues in this present era of changing paradigms, where the protective effect of coping and facilitative effect of emotional intelligence has a significant role to play. The present study was conducted on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The sample included nursing, support staff (security, pharmacy, front office, housekeeping and dietetics/food and beverages staff) and doctors with equal number of male and female participants The Occupational Stress Index, Maslach Burnout Inventory (MBI-HSS), Ways of Coping Questionnaire and Multidimensional Measure of Emotional Intelligence were the measures used in the study. Analysis of variance (ANOVA) was applied to explore the gender differences among the three occupational groups. Results indicate that the main effect for gender and occupation type is significant in various dimensions of occupational stress, burnout, coping and emotional intelligence; whereas the interaction effect of gender and occupation type is significant only for the managing emotions dimension of emotional intelligence.

Keywords

No Keywords

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J. S. Bidlan ¹, Anupama Sihag ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

Occupational stress and burnout are the global issues in this present era of changing paradigms, where the protective effect of coping and facilitative effect of emotional intelligence has a significant role to play. The present study was conducted on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The sample included nursing, support staff (security, pharmacy, front office, housekeeping and dietetics/food and beverages staff) and doctors with equal number of male and female participants The Occupational Stress Index, Maslach Burnout Inventory (MBI-HSS), Ways of Coping Questionnaire and Multidimensional Measure of Emotional Intelligence were the measures used in the study. Analysis of variance (ANOVA) was applied to explore the gender differences among the three occupational groups. Results indicate that the main effect for gender and occupation type is significant in various dimensions of occupational stress, burnout, coping and emotional intelligence; whereas the interaction effect of gender and occupation type is significant only for the managing emotions dimension of emotional intelligence.

Keywords

No Keywords

Full Text

     

J. S. Bidlan ¹, Anupama Sihag ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, IN

Abstract

Burnout has become an unavoidable consequence of occupational stress in almost all the organizational settings and emotional intelligence plays an influential role by regulating the negative emotions of the individuals. The purpose of this study is to investigate the relationship between occupational stress, burnout and emotional intelligence among healthcare professionals. The Occupational Stress Index, Maslach Burnout Inventory (MBI-HSS) and Multidimensional Measure of Emotional Intelligence were administered on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. Pearson correlation coefficient was used to obtain the association between occupational stress, burnout and emotional intelligence of the professionals. Results suggest that emotional intelligence has a significant negative relationship with occupational stress and two dimensions of burnout (emotional exhaustion and depersonalization); whereas a positive relationship has been observed with the personal accomplishment dimension of burnout. The results indicates that professionals high on emotional intelligence have the ability to handle emotions of self and others in demanding situations and such professionals are high on personal accomplishment and hence success.

Keywords

Occupational Stress, Burnout, Emotional Intelligence, Healthcare

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Anupama Sihag ¹, J. S. Bidlan ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

Unhealthy lifestyle is giving way to a multifold increase in the need for healthcare industry in India and worldwide. Healthcare has one of the most stressful working environments for the employees. In order to maintain the professional demeanor and care for the terminally ill patients the healthcare professionals are demanded to be available all the time. Emotionally demanding patients adds to the severity of situation. The healthcare professionals are physically, emotionally and psychologically so drained that it results in occupational stress and hence burnout and adopt different ways of coping to work effectively and efficiently. The present study was conducted on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The sample included nursing, support staff (security, pharmacy, front office, housekeeping and dietetics/food and beverages staff) and doctors with equal number of male and female participants. Ways of Coping Scale-Revised (Folkman and Lazarus, 1985) was the assessment tool used in the present study. It was observed that nursing was most severely affected by occupational stress and burnout as compared to doctors and other support staff and the healthcare professionals use different ways of coping to combat stress.

Keywords

Occupational Stress, Burnout, Coping, Doctors, Nursing, Support Staff, Healthcare.

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Anupama Sihag ¹, J. S. Bidlan ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

Healthcare sector has always been an area of interest among researchers. The healthcare staff is physically and emotionally so exhausted that it results in occupational stress and hence burnout. The present study was conducted on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The sample included nursing, support staff (security, pharmacy, front office, housekeeping, and dietetics/food and beverages staff) and doctors with equal number of male and female participants. The occupational stress index and Maslach Burnout Inventory-Human Service Survey were the measures used in the study. The case studies revealed immense pressure, workload and sufferings of the healthcare professionals.

Keywords

Burnout, Healthcare Professionals, Occupational Stress.

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Anupama Sihag ¹

Affiliations
1 PGDCBM, DDE, GJUS&T, Hisar, Haryana, IN

Abstract

Mother of all services, i.e. IAS is a hard nut to crack and success belongs to those who are physically, emotionally, and psychologically competent enough to handle the stress and failures. It is a journey of determination, hard work, and perseverance. In the middle of insurmountable pressure, asprrants of civil services deal the cut-throat competition. Long study hours, handling expenses, Hving alone, health concerns, and peer pressure has a devastating effect on the minds of civil services aspirants. They feel physically, emotionally, and psychologically drained. The present study included 90 aspirants randomly selected from old Rajendra Nagar and Mukherji Nagar areas of Delhi, which is a hub for civil services aspirants. Results indicate that moderate amount of stress was prevalent in second or third attempt aspirants, as compared to high examination stress in first attempt of aspirants and maximum in last attempt of IAS aspirants. The case studies depict the areas of concern, hardships, and the sufferings of these aspirants in their journey of an aspirant to a civil servant.

Keywords

Stress, Physical and Mental Health, Aspirants, Civil Services.

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Anupama Sihag ¹

Affiliations
1 PGDCBM, Department of Distance Education, GJUS&T, Hisar, Haryana, IN

Abstract

In this new era, every organization considers its workforce as an important source of its competitive advantage. For the success, survival and growth of a business, it is important for the organizations to be cautious and vigilant at different stages of hiring, retaining and developing talent. Understanding human behavior in workplace has always been one of the top prioritized tasks for any organization. It has become important for employers to know what motivates their employees. Moreover, there is increasing trend of frequent mobility of employees for better opportunity. They are no more working in organizations for a long term basis. Hence, it needs a proper understanding of what motivates and satisfies them at work to generate long term commitments. The present study was done on a sample of 50 healthcare employees from two branches of a private hospital in New Delhi. The questionnaire consisted of 14 statements based on the ten great ways to motivate employees by Nelson and Economy (2005). The results of the present study indicate that motivation is a crucial factor that enhances employees' performance and organizational growth.

Keywords

Employee Motivation, Organizational Effectiveness, Health Care Employees.

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J. S. Bidlan ¹, Anupama Sihag ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

The study examines the occupational stress among 600 healthcare professionals (doctors, nurses and support staff) from the private hospitals of New Delhi, NCR using the Occupational Stress Index (Srivastava & Singh, 1981). Analysis of Variance (ANOVA) revealed statistically significant results on the dimensions of occupational stress among three occupational groups (doctors, nurses and support staff) with role overload contributing the most, whereas, the gender difference was not found statistically significant. Individuals can easily get away with the severe consequences of stress if the stress at work is addressed with proper interventions.

Keywords

Occupational Stress, Gender, Healthcare.

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Anupama Sihag ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

A joint consultation of employees and management in decision making, broadly known as employees' participation in management has recently been in trend for maintaining peace, increasing productivity, and growth of an organization. The present study is an attempt to assess the prevalence of under-participation and powerlessness in various organizations and how both these factors contribute to occupational stress and unnecessary conflicts at workplace. The present study includes 150 participants, 50 each from healthcare, teaching, and banking sector. Occupational Stress Index by Srivastava and Singh (1983) was used to assess the levels of under-participation and powerlessness at workplace. It was observed that even after taking significant steps in the direction of effective employees' participation in management;issues related to powerlessness and under-participation still prevail and contribute significantly to the development of occupational stress.

Keywords

Powerlessness, Under Participation, Occupational Stress.

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Anupama Sihag ¹

Affiliations
1 Assistant Professor, Project Director P953 (IMPRESS-ICSSR), Department of Psychology, G.M.N. College, Ambala Cantt., Haryana, IN

Abstract

Elections are of great importance for democracies like India, where the chosen representatives link the citizens with the government. Political behavior of voters has been explained by various socio-economic and psychological models. Bandwagon effect, underdog effect, and various other psychological correlates contributes in voting choice. Apart from this, there are various socio-economic and demographic reasons that may have a significant impact in making a reasoned voting choice. The present study is aimed at evaluating the influences in elections and the voter's perception of political parties and leaders. The present study was done on 900 respondents selected randomly from different constituencies of Haryana, with equal number of males and females. Results indicate that influence of family or parents is significant in decision making towards voting for a particular party or candidate. However, benefits in terms of economic gains and voting appeal on the basis of religious and communal statements was denied by the respondents. The awareness of voters about political environment was moderate and the impact of personality and communication skills of the political leaders was also considered as a determinant of voting choice. Some influences like parental advice in voting are positive in nature for rational decision making in voting related matters, whereas some other influences like voting for financial gains should be avoided for the effective management of democratic status of a nation.

Keywords

Voters, Political Parties, Leaders, Haryana, Assembly Elections.

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Anupama Sihag ¹

Affiliations
1 Department of Psychology, G.M.N. College, Ambala Cantt, Haryana, IN

Abstract

Personality and politics are at the nexus of research trends in India and abroad. Personality of voters and political leader has an influence on the voting behavior during elections. Behavioral scientist focusses on “why” of the behavior, i.e. why people vote the way they vote. Voters, during elections get influenced by various factors depending upon heir own personality type. Under the IMPRESS, ICSSR (MHRD) funded project “Psychological Correlates of Political Behavior”, this study was done on a sample of 900 respondents from the various constituencies of Haryana. There are two aspects that needs to be assessed between the personality and political behavior in terms of voting i.e. relationship and causation. A study focused on finding the personality correlates of political behavior is oriented more towards the causation. Harnessing the data from Neo-Five questionnaire and survey form, the causative relationship between the personality dimensions and voting behavior was analyzed. Binomial Regression results indicate that openness to experience, agreeableness, and conscientiousness added significantly with values p = .049, p = .0001 and p = .001 respectively. Whereas extraversion (p = .281), neuroticism (p = .289) did not add significantly. Results indicate that openness, agreeableness and conscientiousness significantly contributed towards voting behavior.

Keywords

personality, Big Five, Traits, Voting, Election, Behavior, Political, Psychology.

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