Refine your search
Collections
Co-Authors
Journals
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Sharma, Aditi
- Growth Assessment of Acacia catechu under Resource Constraints
Abstract Views :245 |
PDF Views:0
Authors
Source
Indian Forester, Vol 132, No 4 (2006), Pagination: 493-501Abstract
The present study was undertaken to assess the growth performance of 5 year old Acacia catechu tree under resource constraints (nutrient and moisture) in mid-hill condition of Himachal Pradesh. The results revealed that tree responded positively to the application of nutrient and moisture. The application of fertilizer, irrigation and mulch in combination resulted in an increase of 123 and 162 per cent in CAI and biomass production, respetively over control. The per cent increase in foliar macronutrients content - N, P, K, Ca, Mg and S with the application of all resources was recorded to the tune of 26, 79, 12, 13, 17 and 15 per cent over control. However, available nutrients content exhibited a decreasing trend. The application of all resources in combination resulted in substantial build up of available macronutrients, particularly N, P and K. The correlation studies indicated that the sub-surface soil nutrient status is an important factor governing the growth performance and nutrient content of tree species.- Controlling Psychosomatic Disorders through Yoga and Meditation
Abstract Views :312 |
PDF Views:0
Authors
Affiliations
1 Department of Psychology, The IIS University, Jaipur, Rajasthan, IN
1 Department of Psychology, The IIS University, Jaipur, Rajasthan, IN
Source
Indian Journal of Health and Wellbeing, Vol 6, No 1 (2015), Pagination: 33-36Abstract
The purpose of this study was to control psychosomatic disorders through yoga and meditation. The sample of this study comprised of 45 male and female indoor patients from the Naturopathy Center of Bapu Nagar and Shastri Nagar, Jaipur ranging between 35 and 50 years. Multidimensional health questionnaire which was developed by Snell and Johnson (2004) measuring physical and mental health of adults was employed. The scale is usually used to identify the psychopathological symptoms. It consists of 20 sub scales and 100 items. The results revealed that practicing yoga and meditation has proved to be beneficial. Regular practice of yoga and meditation up to 3 months has decreased the psychosomatic symptoms to a great level in the subjects. Practicing yoga and meditation regularly for 3 months have reduced the quantity of medicinal intake of these subjects.Keywords
Psychosomatic Disorders, Yoga, Meditation.- Psychological Well-Being among Military Personnel and Civilians
Abstract Views :345 |
PDF Views:0
Authors
Affiliations
1 Department of Psychology, University of Rajasthan, Jaipur, Rajasthan, IN
1 Department of Psychology, University of Rajasthan, Jaipur, Rajasthan, IN
Source
Indian Journal of Health and Wellbeing, Vol 4, No 4 (2013), Pagination: 917-918Abstract
The present study aimed to find out the relationship between psychology well-being among military personnel and civilians. The sample of 120 adults (60 military personnel from army cantt, Jaipur and 60 civilians from Jaipur) was taken and administered on Rosenberg Self-Esteem Scale by Rosenberg (1965), Bradburn Scale of Psychologic Well-Being by Bradburn (1969) and The Satisfaction with Life Scale by Ed Diener. Data interpretation of the psychological well-being among military personnel and civilians showed that military personnel and civilians differ significantly on psychological well- being. Civilians had better psychological well- being than military personnel.Keywords
Psychological Well-Being, Military Personnel, Civilians.- Influence of Family Climate, Relations with Peers and Adjustment on Adolescents' Well-Being
Abstract Views :240 |
PDF Views:1
Authors
Affiliations
1 University of Rajasthan, Jaipur, Rajasthan, IN
1 University of Rajasthan, Jaipur, Rajasthan, IN
Source
Indian Journal of Health and Wellbeing, Vol 4, No 1 (2013), Pagination: 68-71Abstract
The present study aims to find out how the family climate, relations with peers and adjustment with others influence the overall personality and well- being of adolescents. The sample of 100 adolescents (25 boys and 25 girls from Government schools and 25 boys and 25 girls from public schools) was taken who were the students of 11th and 12th standard from various streams and administered on the Dimensions of Friendship Scale (DFS) by Chandna and Chadha, Adjustment Inventory for School Students by Sinha and Singh and Family Climate Scale by Shah. Data interpretation of Government and public school students on the peer group relations shows that on the dimension of enjoyment, trust, mutual assistance, understanding and spontaneity the students of Government and public schools do not differ significantly but on the dimension of acceptance and confiding they show significant difference. No significant difference is seen on the adjustment dimension. On the family climate variable significant difference is seen. Family climate of public school students is better than government school students.Keywords
Well Being, Peer Group, Family Climate, Adjustment, Friendship.- Organizational Citizenship Behaviour:A Literature Review of the Dimensions and Antecedents
Abstract Views :204 |
PDF Views:0
Authors
Affiliations
1 Department of Psychology, The IIS University, Jaipur, Rajasthan, IN
1 Department of Psychology, The IIS University, Jaipur, Rajasthan, IN
Source
International Journal of Education and Management Studies, Vol 6, No 3 (2016), Pagination: 351-356Abstract
Organizational Citizenship Behaviour (OCB) has been explored and researched by scholars for more than twenty five years and it continues to be an area of interest for researchers. OCB has been defined in the literature as a multi dimensional concept that comprises all positive behaviours that are relevant for the organization which include traditional in-role behaviours, organizationally relevant extra-role behaviours, and political behaviours like full and responsible participation in the organizational things. This paper is an effort to understand the meaning, nature and scope of OCB and to study the various dimensions and antecedents of OCB. The paper gives detailed discussion on the five dimensions of OCB and the antecedents referring to other dimensions of OCB given by various researchers from time to time.Keywords
Organizational Citizenship Behaviour, In-Role Behaviours, Extra-Role Behaviours.- Pharmaco-Economical Overview of Natural Gums and Hydrocolloids
Abstract Views :195 |
PDF Views:0
Authors
Affiliations
1 Department of Economics, Govt. College, Dharampur, Mandi (H.P.), IN
2 Department of Pharmaceutical Sciences, Vinayaka College of Pharmacy, Kullu (H.P.), IN
1 Department of Economics, Govt. College, Dharampur, Mandi (H.P.), IN
2 Department of Pharmaceutical Sciences, Vinayaka College of Pharmacy, Kullu (H.P.), IN
Source
Research Journal of Pharmaceutical Dosage Form and Technology, Vol 4, No 5 (2012), Pagination: 256-259Abstract
When it comes to drug delivery system, coating with the polymer had been an important prospect. The availability of polymer in both biodegradable and non-biodegradable forms provides an added advantage of modification. In the current scenario, the quality of the product has to be in good economical range. The good quality of the preparation or formulation may inspire the consumer; however the economical aspect finally ends up in buying the product. Thus the study of pharmaco-economical aspects becomes an important criterion. The gums and hydrocolloids had been recommended in pharmacy for various purposes, yet its use and demand depends upon its economical overview.
Keywords
Gums, Hydrocolloids, Economics, Polymers.- Carbonates from the Palaeoproterozoic Sleemanabad Formation, Mahakoshal Basin, Central India
Abstract Views :231 |
PDF Views:88
Authors
Affiliations
1 Department of Geology, University of Delhi, Delhi 110 007, IN
1 Department of Geology, University of Delhi, Delhi 110 007, IN
Source
Current Science, Vol 121, No 3 (2021), Pagination: 414-421Abstract
Facies and facies succession analysis from four sections in a ~12 m thick carbonate succession, hitherto undescribed, exposed over an east–west transect over 600 km from the topmost part of the Palaeoproterozoic Sleemanabad Formation, Mahakoshal Group, Central India reveals facies development in a proximal–distal relation. The facies types include microbialite and stromatolite, interbedded limestone–mudstone, intra-clastic conglomerate, pyrite bearing dark-coloured li-mestone and massive/normal-graded conglomerate and fine-grained sandstone. While microbialites and isolated stromatolites (rarely conjoined) with seafloor precipitate are interpreted as a product of proximal peritidal deposition, the dark-coloured pyrite bearing limestone represents the distal platform deposition below storm wave base.Keywords
Carbonate Succession, Facies Types, Mass Flow, Proximal-Distal Relation.References
- Gradstein, F. M. et al. (eds), The Geologic Time Scale, Elsevier, 2012, p. 1145.
- Dalziel, I. W., Overview: Neoproterozoic–Paleozoic geography and tectonics: review, hypothesis, environmental speculation. Geol. Soc. Am. Bull., 1997, 109(1), 16–42.
- Hoffman, P. F., Kaufman, A. J., Halverson, G. P. and Schrag, D. P., A Neoproterozoic snowball Earth. Science, 1998, 281(5381), 1342–1346.
- Knoll, A. H., Proterozoic and Early Cambrian protists: evidence for accelerating evolutionary tempo. Proc. Natl. Acad. Sci. USA, 1994, 91(15), 6743–6750.
- Chakraborty, P. P., Tandon, S. K., Roy, S. B., Saha, S. and Paul, P. P., Proterozoic sedimentary basins of India. In Geodynamics of the Indian Plate (Gupta, N. and Tandon, S. K.), Springer, Switzerland, 2020, pp. 145–178.
- Grotzinger, J. P., Facies and evolution of Precambrian carbonate depositional systems: emergence of the modern platform archetype. In Controls on Carbonate Platform and Basin Development, Society for Sedimentary Geology Special Publication, Arizona, USA, 1989, vol. 44, pp. 79–106.
- Grey, K. and Thorne, A. M., Biostratigraphic significance of stromatolites in upward shallowing sequences of the early Proterozoic Duck Creek Dolomite, Western Australia. Precambrian Res., 1985, 29(1–3), 183–206.
- Grotzinger, J. P., Evolution of Early Proterozoic passive-margin carbonate platform, rocknest formation, Wopmay orogen, Northwest Territories, Canada. J. Sediment. Res., 1986, 56(6), 831–847.
- Grotzinger, J. P., Cyclicity and paleoenvironmental dynamics, Rocknest platform, northwest Canada. Geol. Soc. Am. Bull., 1986, 97(10), 1208–1231.
- Grotzinger, J. P. and Read, J. F., Evidence for primary aragonite precipitation, lower Proterozoic (1.9 Ga) Rocknest dolomite, Wopmay orogen, Northwest Canada. Geology, 1983, 11(12), 710–713.
- Hofmann, H. J. and Jackson, G. D., Proterozoic ministromatolites with radial‐fibrous fabric. Sedimentology, 1987, 34(6), 963–971.
- Sami, T. T. and James, N. P., Synsedimentary cements as Paleoproterozoic platform building blocks, Pethei Group, northwestern Canada. J. Sediment Res., 1996, 66(1), 209–222.
- Roy, A. and Bandyopadhyay, B. K., Cleavage development in Mahakoshal group of rocks of Sleemanabad–Sihora area, Jabalpur district, Madhya Pradesh. Indian Miner., 1990, 44(2–3), 111–128.
- Roy, A. and Bandyopadhyay, B., Tectonic and structural pattern of the Mahakoshal belt of central India: a discussion. Geol. Surv. India Spec. Publ., 1990, 28, 226–240.
- Thakur, K. S. and Shukla, R. S., Geochemistry of early proterozoic metabasites and associated copper mineralisation in Karaudiya area in Mahakoshal rift Basin, Shahdol district, Madhya Pradesh. Geol. Surv. India Spec. Publ., 1990, 28, 512–526.
- Roy, A. and Devarajan, M. K., A reappraisal of the stratigraphy and tectonics of the Palaeoproterozoic Mahakoshal supracrustal belt, Central India. Geol. Surv. India Spec. Publ., 2000, 57, 79–97.
- Chakraborty, P. P., Slides, soft-sediment deformations, and mass flows from Proterozoic Lakheri Limestone Formation, Vindhyan Supergroup, central India, and their implications towards basin tectonics. Facies, 2010, 57(2), 331–349.
- Hamon, Y. and Merzeraud, G., Facies architecture and cyclicity in a mosaic carbonate platform: effects of fault-block tectonics (Lower Lias, Causses platform, south-east France). Sedimentology, 2008, 55(1), 155–178.
- Bera, M. K., Sarkar, A., Chakraborty, P. P., Loyal, R. S. and Sanyal, P., Marine to continental transition in Himalayan foreland. Geol. Soc. Am. Bull., 2008, 120(9–10), 1214–1232.
- Mutti, E. and Normark, W. R., Comparing examples of modern and ancient turbidite systems: problems and concepts. In Marine Clastic Sedimentology, Springer, Dordrecht, The Netherlands, 1987, pp. 1–38.
- Mutti, E., Tinterri, R., Benevelli, G., di Biase, D. and Cavanna, G., Deltaic, mixed and turbidite sedimentation of ancient foreland basins. Mar. Pet. Geol., 2003, 20(6–8), 733–755.
- Enos, P., Flow regimes in debris flow. Sedimentology, 1977, 24(1), 133–142.
- Sarkar, S., Chakraborty, P. P. and Bose, P. K., Multimode generation of carbonate tabular intraclast deposits: unnamed proterozoic formation, Maharashtra. J. Geol. Soc. India, 1994, 43(4), 415– 423.
- Beukes, N. J. and Lowe, D. R., Environmental control on diverse stromatolite morphologies in the 3000 Myr Pongola Supergroup, South Africa. Sedimentology, 1989, 36(3), 383–397.
- Sarkar, S., Chakraborty, P. P. and Bose, P. K., Proterozoic Lakheri limestone, central India: facies, paleogeography and physiography. In Recent Adv. Vindhyan Geol. (ed. Bhattacharya, A.), Journal of Geological Society India Memoir, Bangalore, 1996, no. 36, pp. 5–25.
- Grotzinger, J. P. and James, N. P., Precambrian carbonates: evolution of understanding. In Carbonate Sedimentation and Diagenesis in the Evolving Precambrian World (eds Grotzinger, J. P. and James, N. P.), Society for Sedimentary Geology Special Publication, 2000, vol. 67, pp. 3–20.
- Pope, M. C. and Grotzinger, J. P., Controls on fabric development and morphology of tufas and stromatolites, uppermost Pethel Group (1.8 Ga), Great Slave Lake, northwest Canada. In Carbonate Sedimentation and Diagenesis in the Evolving Precambrian World (eds Grotzinger, J. P. and James, N. P.), Society for Sedimentary Geology Special Publication, 2000.
- Pratt, B. R., James, N. P. and Cowan, C. A., Peritidal carbonates. In Facies Models: Response to Sea Level Changes (Walker, R. G. and James, N. P.), Geological Association of Canada, St John’s, Newfoundland, 1992, pp. 303–322.
- Sarkar, S. and Bose, P. K., Variations in Late Proterozoic stromatolites over a transition from basin plain to nearshore subtidal zone. Precambrian Res., 1992, 56(1–2), 139–157.
- Sarkar, S., Banerjee, S., Samanta, P. and Jeevankumar, S., Microbial mat-induced sedimentary structures in siliciclastic sediments: examples from the 1.6 Ga Chorhat Sandstone, Vindhyan Supergroup, MP, India. J. Earth Syst. Sci., 2006, 115(1), 49–60.
- Grotzinger, J. P. and Knoll, A. H., Stromatolites in Precambrian carbonates: evolutionary mileposts or environmental dipsticks? Annu. Rev. Earth Planet. Sci., 1999, 27(1), 313–358.
- Bartley, J. K., Knoll, A. H., Grotzinger, J. P. and Sergeev, V. N., Lithification and fabric genesis in precipitated stromatolites and associated peritidal carbonates, Mesoproterozoic Billyakh Group, Siberia. In Carbonate Sedimentation and Diagenesis in the Evolving Precambrian World (eds Grotzinger, J. P. and James, N. P.), Society for Sedimentary Geology Special Publication, 2000, vol. 67, pp. 59–73.
- Sumner, D. Y. and Grotzinger, J. P., Herringbone calcite; petrography and environmental significance. J. Sediment Res., 1996, 66(3), 419–429.
- Shinn, E. A., Birdseyes, fenestrae, shrinkage pores, and loferites; a reevaluation. J. Sediment. Res., 1983, 53(2), 619–628.
- Mishra, S. R., Sharma, A., Chakraborty, P. P., Mohanty, S. P. and Tripathi, S. C., Mixed carbonate–siliciclastic sedimentation in the Upper Cretaceous Nilkanth Formation, Garhwal Himalaya, India. J. Earth Syst. Sci., 2020, 129(1), 1–14.
- Morad, S., Pyrite–chlorite and pyrite–biotite relations in sandstones. Sediment. Geol., 1986, 49(3–4), 177–192.
- Chakraborty, P. P., Saha, S. and Das, K., Record of continental to marine transition from the Mesoproterozoic Ampani basin, Central India: an exercise of process-based sedimentology in a structurally deformed basin. J. Asian Earth Sci., 2017, 143, 122–140.
- Wright, L. D., Sediment transport and deposition at river mouths: a synthesis. Geol. Soc. Am. Bull., 1977, 88(6), 857–868.
- Chakrabarti, G., Shome, D., Kumar, S., Stephens G. M. and Kah, L. C., Carbonate platform development in a Paleoproterozoic extensional basin, Vempalle Formation, Cuddapah Basin, India. J. Asian Earth Sci., 2014, 91, 263–279.
- Exploring Customer-centric Marketing Capabilities, Trust, Satisfaction, and Retention in Retail Business
Abstract Views :124 |
PDF Views:0
Authors
Affiliations
1 Assistant Professor, Department of Commerce, University of Jammu, J&K, IN
2 Ph.D Research Scholar, Department of Commerce, University of Jammu, IN
1 Assistant Professor, Department of Commerce, University of Jammu, J&K, IN
2 Ph.D Research Scholar, Department of Commerce, University of Jammu, IN
Source
Journal of Commerce and Accounting Research, Vol 10, No 3 (2021), Pagination: 13-24Abstract
The Indian retail business has been facing escalating competition, speedy technology adoption, and diverse customer profiles. Effective new product development, pricing, channel management, and marketing communications make up the marketing mix activities that define strong specialised marketing capabilities. The right choice of marketing capabilities can help retailers satisfy, retain, and edify long-term relationships with unshaken trust among their customers. Retail firms can achieve its objectives of a long-term relationship with the customers by successful implementation of various marketing capabilities. So, this research study explores various marketing capabilities, customer satisfaction, trust, and retention in the retail sector. The study is based on the responses obtained from customers and the analysis is performed through EFA. The results indicate eight types of marketing capabilities in the retail business. Indeed, there is a moderate level of satisfaction, trust, and retention in the retail business. The study provides implications for researchers, policymakers, and retailers.Keywords
Marketing Capabilities, Trust, Customer Satisfaction, Retention, Retail BusinessReferences
- Abbes, M., & Goudey, A. (2015). How salespersons induce trust between consumers and retailers: The case of French well-being stores. International Journal of Retail & Distribution Management, 43(12), 1104-1125.
- Aldaihani, F. M. F., & Ali, N. A. B. (2018). The mediating role of customer empowerment in the effect of relationship marketing on customer retention: An empirical demonstration from Islamic banks in Kuwait. European Journal of Economics, Finance and Administrative Sciences, 99, 42-52.
- Alshurideh, M. T. (2016). Is customer retention beneficial for customers: A conceptual background. Journal of Research in Marketing, 5(3), 382-389.
- Anning-Dorson, T. (2017). Moderation-mediation effect of market demand and organization culture on innovation and performance relationship. Marketing Intelligence & Planning, 35(2), 222-242.
- Ascarza, E., Neslin, S. A., Netzer, O., Anderson, Z., Fader, P. S., Gupta, S., & Provost, F. (2018). In pursuit of enhanced customer retention management: Review, key issues, and future directions. Customer Needs and Solutions, 5(1-2), 65-81.
- Assimakopoulos, C., Papaioannou, E., Sarmaniotis, C., & Georgiadis, C. K. (2015). Online reviews as a feedback mechanism for hotel CRM systems. Anatolia, 26(1), 5-20.
- Asubonteng, P., McCleary, K. J., & Swan, J. E. (1996). SERVQUAL revisited: A critical review of service quality. Journal of Services Marketing, 10(6), 62-81.
- Asuquo, E. E., & Igbongidi, P. B. (2015). Retail store merchandise assortment and display and their influence on consumer impulse buying behaviour in north-west Nigeria. Global Journal of Management and Business Research, 15(6), 1-9.
- Belas, J., & Gabcova, L. (2014). Reasons for satisfaction and dissatisfaction of bank customers: Study from Slovakia and the Czech Republic. International Journal of Enterpreneurial Knowledge, 2(1), 4-13.
- Bellingkrodt, S., & Wallenburg, C. M. (2015). The role of customer relations for innovativeness and customer satisfaction. The International Journal of Logistics Management, 26(2), 254-274.
- Belwal, R., & Belwal, S. (2017). Factors affecting store image and the choice of hypermarkets in Oman. International Journal of Retail & Distribution Management, 45(6), 587-607.
- Berraies, S., & Hamouda, M. (2018). Customer empower-ment and firms’ performance. International Journal of Bank Marketing, 36(2), 336-356.
- Bhat, S. A., & Darzi, M. A. (2016). Customer relationship management: An approach to competitive advantage in the banking sector by exploring the mediational role of loyalty. International Journal of Bank Marketing, 34(3), 388-410.
- Bundy, J., Shropshire, C., & Buchholtz, A. K. (2013). Strategic cognition and issue salience: Toward an explanation of firm responsiveness to stakeholder concerns. Academy of Management Review, 38(3), 352-376.
- Cho, Y. C., & Sagynov, E. (2015). Exploring factors that affect usefulness, ease of use, trust, and purchase intention in the online environment. International Journal of Management & Information Systems (IJMIS), 19(1), 21-36.
- Diallo, M. F., & Cliquet, G. (2016). Store image perceptions and customer knowledge cues in emerging markets. International Journal of Retail & Distribution Management, 44(12), 1182-1205.
- Eisingerich, A. B., Auh, S., & Merlo, O. (2014). Acta non verba? The role of customer participation and word of mouth in the relationship between service firms’ customer satisfaction and sales performance. Journal of Service Research, 17(1), 40-53.
- Gauri, D. K., Trivedi, M., & Grewal, D. (2008). Understanding the determinants of retail strategy: An empirical analysis. Journal of Retailing, 84(3), 256-267.
- Golgeci, I., & Gligor, D. M. (2017). The interplay between key marketing and supply chain management capabilities: The role of integrative mechanisms. Journal of Business & Industrial Marketing, 32(3), 472-483.
- Gourville, J. T., & Moon, Y. (2004). Managing price expectations through product overlap. Journal of Retailing, 80(1), 23-35.
- Grewal, D., Levy, M., Mehrotra, A., & Sharma, A. (2016). Planning merchandising decisions to account for regional and product assortment differences. Journal of Retailing, 75(3), 405-424.
- Han, H., & Hyun, S. S. (2017). Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention. International Journal of Hospitality Management, 63, 82-92.
- Hanaysha, J. R. (2018). An examination of the factors affecting consumer’s purchase decision in the Malaysian retail market. PSU Research Review, 2(1), 7-23.
- Hanaysha, J. R. (2018). Customer retention and the mediating role of perceived value in retail industry. World Journal of Entrepreneurship, Management and Sustainable Development, 14(1), 2-24.
- Hristov, L., & Reynolds, J. (2015). Perceptions and practices of innovation in retailing: Challenges of definition and measurement. International Journal of Retail & Distribution Management, 43(2), 126-147.
- Hui, E. C., & Zheng, X. (2010). Measuring customer satisfaction of FM service in housing sector: A structural equation model approach. Facilities, 28(5/6), 306-320.
- Jan, M. T., & Abdullah, K. (2014). The impact of technology CSFs on customer satisfaction and the role of trust: An empirical study of the banks in Malaysia. The International Journal of Bank Marketing, 32(5), 429-447.
- Jin, B., & Cho, H. J. (2018). Examining the role of international entrepreneurial orientation, domestic market competition, and technological and marketing capabilities on SME’s export performance. Journal of Business & Industrial Marketing, 33(5), 585-598.
- Kadic-Maglajlic, S., Micevski, M., Arslanagic-Kalajdzic, M., & Lee, N. (2017). Customer and selling orientations of retail salespeople and the sales manager’s ability-to-perceive-emotions: A multi-level approach. Journal of Business Research, 80, 53-62.
- Kamboj, S., & Rahman, Z. (2015). Marketing capabilities and firm performance: Literature review and future research agenda. International Journal of Productivity and Performance Management, 64(8), 1041-1067.
- Keith, N. K., & Simmers, C. S. (2011). Measuring service quality perceptions of restaurant experiences: The disparity between comment cards and DINESERV. Journal of Foodservice Business Research, 14(1), 20-32.
- Khare, A., Achtani, D., & Khattar, M. (2014). Influence of price perception and shopping motives on Indian consumers’ attitude towards retailer promotions in malls. Asia Pacific Journal of Marketing and Logistics, 26(2), 272-295.
- Kuruvilla, S. J., Joshi, N., & Shah, N. (2009). Do men and women really shop differently? An exploration of gender differences in mall shopping in India. International Journal of Consumer Studies, 33(6), 715-723.
- Liozu, S. M., & Hinterhuber, A. (2013). Pricing orientation, pricing capabilities, and firm performance. Management Decision, 51(3), 594-614.
- Martin, S. L., & Javalgi, R. R. G. (2016). Entrepreneurial orientation, marketing capabilities and performance: The moderating role of competitive intensity on Latin American international new ventures. Journal of Business Research, 69(6), 2040-2051.
- Moore, M., & Fairhurst, A. (2003). Marketing capabilities and firm performance in fashion retailing. Journal of Fashion Marketing and Management: An International Journal, 7(4), 386-397.
- Nour, M. I., & Almahirah, M. S. (2014). The impact of promotional mix elements on consumers purchasing decisions. International Business and Management, 8(2), 143-151.
- Oliveira, T., Alhinho, M., Rita, P., & Dhillon, G. (2017). Modelling and testing consumer trust dimensions in e-commerce. Computers in Human Behavior, 71, 153-164.
- Paige, R. C., & Littrell, M. A. (2002). Craft retailers’ criteria for success and associated business strategies. Journal of Small Business Management, 40(4), 314-331.
- Pantano, E. (2014). Innovation drivers in retail industry. International Journal of Information Management, 34(3), 344-350.
- Paul, J., Mittal, A., & Srivastav, G. (2016). Impact of service quality on customer satisfaction in private and public sector banks. International Journal of Bank Marketing, 34(5), 606-622.
- Peng, Y. S., & Lin, S. S. (2008). Local responsiveness pressure, subsidiary resources, green management adoption and subsidiary’s performance: Evidence from Taiwanese manufactures. Journal of Business Ethics, 79(1-2), 199-212.
- Pratono, A. H. (2018). From social network to firm performance: The mediating effect of trust, selling capability and pricing capability. Management Research Review, 41(6), 680-700.
- Pratono, A. H., & Mahmood, R. (2015). Mediating effect of marketing capability and reward philosophy in the relationship between entrepreneurial orientation and firm performance. Journal of Global Entrepreneurship Research, 5(1), 1-12.
- Rondan-Cataluña, F. J., Escobar-Perez, B., & Moreno-Prada, M. A. (2019). Setting acceptable prices: A key for success in retailing. Spanish Journal of Marketing-ESIC, 23(1), 119-139.
- Rudawska, E. D., & Bilinska-Reformat, K. (2018). The development of food retail formats - Evidence from Poland. British Food Journal, 120(2), 309-324.
- Ruiz-Real, J. L., Gázquez-Abad, J. C., Esteban-Millat, I., & Martínez-López, F. J. (2018). Betting exclusively by private labels: Could it have negative consequences for retailers? Spanish Journal of Marketing-ESIC, 22(2), 183-202.
- Shamout, M. D. (2016). The impact of promotional tools on consumer buying behavior in retail market. International Journal of Business and Social Science, 7(1), 75-85.
- Sin, L. Y., Alan, C. B., & Yim, F. H. (2005). CRM: Conceptualization and scale development. European Journal of Marketing, 39(11/12), 1264-1290.
- Singh, H. (2006). The importance of customer satisfaction in relation to customer loyalty and retention. Academy of Marketing Science, 60(193-225), 1-7.
- Singh, R., & Khan, I. A. (2012). An approach to increase customer retention and loyalty in B2C world. International Journal of Scientific and Research Publications, 2(6), 1-5.
- Singh, V., & Jain, A. (2015). Consumer trust in retail: Development of a multiple item scale. Journal of Economics, Business and Management, 3(10), 971-976.
- Sivanesan, R., & Green, G. J. (2019). Impact of organized retail on unorganized retail sector. Asian Journal of Managerial Science, 8(1), 28-34.
- Terpstra, M., & Verbeeten, F. H. (2014). Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry. European Management Journal, 32(3), 499-508.
- Towers, N., & Burnes, B. (2008). A composite framework of supply chain management and enterprise planning for small and medium-sized manufacturing enterprises. Supply Chain Management: An International Journal, 13(5), 349-355.
- Tseng, S. M. (2016). Knowledge management capability, customer relationship management, and service quality. Journal of Enterprise Information Management, 29(2), 202-221.
- Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69(1), 80-94.
- Wang, Y., & Feng, H. (2012). Customer relationship management capabilities. Management Decision, 50(1), 115-129.
- Williams, P., & Naumann, E. (2011). Customer satisfaction and business performance: A firm-level analysis. Journal of Services Marketing, 25(1), 20-32.
- Wu, P. C., Yeh, G. Y. Y., & Hsiao, C. R. (2011). The effect of store image and service quality on brand image and purchase intention for private label brands. Australasian Marketing Journal (AMJ), 19(1), 30-39.
- Xie, X., Jia, Y., Meng, X., & Li, C. (2017). Corporate social responsibility, customer satisfaction, and financial performance: The moderating effect of the institutional environment in two transition economies. Journal of Cleaner Production, 150, 26-39.
- Yao, Q., Gong, S., & Wei, H. (2016). Marketing capabilities drive competitive advantages: Evidence from China’s agribusinesses. Agricultural Research, 5(3), 305-315.
- Yu, W., Ramanathan, R., & Nath, P. (2014). The impacts of marketing and operations capabilities on financial performance in the UK retail sector: A resource-based perspective. Industrial Marketing Management, 43(1), 25-31.
- Zulqarnain, H., Zafar, A. U., & Shahzad, M. (2015). Factors that affect the choice of consumers in selecting retail store, for grocery shopping. International Journal of Multidisciplinary and Current Research, 3(1), 1167-1172.