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Authors
Affiliations
1 Department of Hotel Management and Catering Technology, Birla Institute of Technology, Ranchi, IN
2 Institute of Hotel Management and Catering Technology, Bhopal, IN
Source
International Journal of Tourism and Travel, Vol 2, No 2 (2009), Pagination:
Abstract
Ranchi is the capital of Jharkhand. It is witnessing a great change in all respects. The business is growing, the opportunities are increasing. There are many new hotels coming up here but the management of all hotels seems to lack professionalism. Attempt is made through this study to find out the HR policies practiced by two leading hotel groups- The Capitol Group of Hotels and Hotel Green Horizon. The data was collected and analyzed to get an insight into the effects these policies have on the employees. The objective of the study is to find out the appraisal methods followed by these hotels and the satisfaction of the employees with it. The basis used for promotions and salary increment has also been examined. The major source of recruitment of manpower in these hotels and the cause of staff turnover has also been studied.
Keywords
Human Resource Policy, Performance Appraisal, Job Satisfaction, Ranchi.
