Indian Journal of Positive Psychology

J. S. Bidlan ¹, Anupama Sihag ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

Emotional intelligence has recently been an area of interest worldwide in human service industry and the purpose of this research is to explore the moderating effect of emotional intelligence in occupational stress and burnout relationship among healthcare professionals. The Occupational Stress Index, Maslach Burnout Inventory (MBI-HSS) and Multidimensional Measure of Emotional Intelligence was administered on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The data was collected from nursing, support staff (security, pharmacy, front office, housekeeping and dietetics/food and beverages staff) and doctors with equal number of male and female participants. A moderated regression analysis was used to explore the relationship. Results indicate that emotional intelligence has a facilitative role in the relationship between occupational stress and burnout.

Keywords

Occupational Stress, Burnout, Emotional Intelligence, Healthcare Professionals

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Anupama Sihag ¹, J. S. Bidlan ¹

Affiliations
1 Department of Psychology, Kurukshetra University, Kurukshetra, Haryana, IN

Abstract

Unhealthy lifestyle is giving way to a multifold increase in the need for healthcare industry in India and worldwide. Healthcare has one of the most stressful working environments for the employees. In order to maintain the professional demeanor and care for the terminally ill patients the healthcare professionals are demanded to be available all the time. Emotionally demanding patients adds to the severity of situation. The healthcare professionals are physically, emotionally and psychologically so drained that it results in occupational stress and hence burnout and adopt different ways of coping to work effectively and efficiently. The present study was conducted on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The sample included nursing, support staff (security, pharmacy, front office, housekeeping and dietetics/food and beverages staff) and doctors with equal number of male and female participants. Ways of Coping Scale-Revised (Folkman and Lazarus, 1985) was the assessment tool used in the present study. It was observed that nursing was most severely affected by occupational stress and burnout as compared to doctors and other support staff and the healthcare professionals use different ways of coping to combat stress.

Keywords

Occupational Stress, Burnout, Coping, Doctors, Nursing, Support Staff, Healthcare.

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Anupama Sihag ¹

Affiliations
1 PGDCBM, Department of Distance Education, GJUS&T, Hisar, Haryana, IN

Abstract

In this new era, every organization considers its workforce as an important source of its competitive advantage. For the success, survival and growth of a business, it is important for the organizations to be cautious and vigilant at different stages of hiring, retaining and developing talent. Understanding human behavior in workplace has always been one of the top prioritized tasks for any organization. It has become important for employers to know what motivates their employees. Moreover, there is increasing trend of frequent mobility of employees for better opportunity. They are no more working in organizations for a long term basis. Hence, it needs a proper understanding of what motivates and satisfies them at work to generate long term commitments. The present study was done on a sample of 50 healthcare employees from two branches of a private hospital in New Delhi. The questionnaire consisted of 14 statements based on the ten great ways to motivate employees by Nelson and Economy (2005). The results of the present study indicate that motivation is a crucial factor that enhances employees' performance and organizational growth.

Keywords

Employee Motivation, Organizational Effectiveness, Health Care Employees.

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