Abstract Views :335 |
PDF Views:0
Authors
Affiliations
1 College of Physiotherapy, Kamothe, Navi Mumbai, IN
2 MGM College of Physiotherapy, Kamothe,
Navi Mumbai, IN
Source
Indian Journal of Physiotherapy & Occupational Therapy-An International Journal, Vol 6, No 4 (2012), Pagination: 234-238
Abstract
Objective: To determine the level of patient satisfaction during outpatient treatment at the musculoskeletal OPD at Mahatma Gandhi Mission's Hospital, Kamothe.
Method: In 2010, patients coming to the OPD for treatment were interviewed using a self made, examiner rated questionnaire, exploring the levels of satisfaction with the treatment.
Results: 100% positive results were garnered with respect to the environment .majority were satisfied with the overall quality of treatment. A few raised concerns over the cost of treatment.
Conclusion: Since majority of the patients gave a positive feedback in all the components of the questionnaire, it can be concluded that they were satisfied with the overall quality of treatment they received.
Keywords
Patient Satisfaction, Quality of Treatment, Physiotherapy
References
- Roush S, Sonstroeam R: Development of Physical Therapy Outpatient Satisfaction survey (PTOPS). Physical Therapy,1999,79(2):159-170.
- Goldenstein M, Eliiot S, Guccione A: The Development of an Instrument to Measure satisfaction with Physical Therapy: Physical Therapy,2008,80(9):853-863.
- Casserley F, Phelan M, Duffy F, Roush S, Cairns M, Hurley D: Patient satisfaction with Private Physiotherapy for Musculoskeletal Pain: BMC Musculoskeletal Disorders, 2008,50(9):1471-2474-9-50
- Irish society for quality & safety in health care, measurement of patient satisfaction guidelines, 2003
