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Supriyanto, Stefanus
- Effect of Happiness at Work on Employee Engagement and Intention to Stay of Hospital Employees
Authors
1 Universitas Airlangga, ID
Source
Indian Journal of Public Health Research & Development, Vol 10, No 12 (2019), Pagination: 2017-2022Abstract
Employee engagement in organizations is very important, because it provides many benefits, so every employee must have a sense of being engaged. The purpose of this study was to determine the effect of happiness at work on both employee engagement and intention to stay of hospital employees. The current research was an observational analytic. The research design used was cross sectional. The sample size was 154 respondents. The sampling technique used was Proportional Random Sampling. Data analysis was conducted with PLS. Based on the results of analysis and discussion, it is concluded that happiness at work has positive and significant relationship with employee engagement; employee engagement has positive and significant relationship with intention to stay; and happiness at work has no direct relationship with intention to stay, but has relationship through employee engagement.Keywords
Employee engagement, Happiness at work, Hospital, Intention to stay.- The Influence of Perceived Quality, Sacrifice and Value toward Customer Satisfaction at Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia
Authors
1 Doctoral student of Health Science, Universitas Airlangga, Surabaya, ID
2 Department of Health Administration and Policy, Universitas Airlangga, Surabaya, ID
3 Universitas Airlangga, Surabaya, ID
4 Dr. Soetomo General Hospital, ID
Source
Indian Journal of Public Health Research & Development, Vol 10, No 11 (2019), Pagination: 2002-2005Abstract
Introduction: One indicator to assess hospital quality service is customer satisfaction. Customers satisfaction in health services are valuable assets in health business. The aim of this study was to analyze the influence of perceived value, perceived quality and perceived sacrifice to customer satisfaction at Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia.
Method: A cross-sectional observational analytical research with random sampling method. This study was conducted at the Inpatient Instalation Dr. Soetomo Hospital. The sample size of this study was 353 patients determined using Sample Size Determination in Health Studies application. The eligible patients were explained about the study objectives. Approval from patient regarding the participation in the study was obtained by written informed consents. The research instrument used consisted of a valid and reliable closed questionnaire. This questionnaire is used to measure perceived quality, perceived sacrifice, perceived value, and customer satisfaction variables through questionnaire-guided interview. All data was analyzed with p<0.01 were considered significant.
Results: The perceived quality has a positive significant influence in customer satisfaction (p=0.0001), the perceived sacrifice did not affect customer satisfaction (p=0.691); and the Perceived value have a positive significant influence on customer satisfaction (p=0.000) (p<0.01).
Conclusion: The Perceived Quality and Perceived Value have an influence and affect Customer Satisfaction significantly in Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia. Further study is needed and can be done to provide empirical evidence about other factors that affect customer satisfaction.
Keywords
Perceived Quality, Perceived Value, Perceived Sacrifice, Customer Satisfaction, Service Quality.- Psychosocial Factors to Increase Adherence Antiretroviral Treatment on New PLWH Infection
Authors
1 Universitas Airlangga, Mulyorejo Street, Surabaya, ID
2 Universitas Airlangga, Moestopo Street, Surabaya, ID