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Chalotra, Vipul
- Assuring Business Excellence With the Aid of Effective Transportation Management
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Authors
Affiliations
1 Department of Commerce, University of Jammu, Udhampur Campus, IN
1 Department of Commerce, University of Jammu, Udhampur Campus, IN
Source
International Journal of Marketing and Business Communication, Vol 3, No 1 (2014), Pagination: 35-43Abstract
The paper presents an evaluative analysis of business excellence with the assistance of effective transportation management and control.The study was conducted on 152 wholesalers operating in district Udhampur of J&K state. The respondents were contacted through snowball referral sampling resulting into an effective response rate of 83.55%. The research platform was developed and carried out by empirical analysis with the assistance of primary data collected by field surveys. BTS and Cronbachalpha were used to assess and validate the reliability of the scales in the data construction form. Factor analysis of the data was done and after its proper purification and validation it was analysed with abet of assorted multivariate tools. The results of hierarchal regression model and ANOVA revealed that proper transportation management leads to maximisation of customer service, proper transportation management assists in reducing warehousing costs, improper transportation management affects prices of products in the market, effective transportation management results in placing right product at right time in the market and respondents belonging to different age group differs with regard to adaptation of transportation management techniques.Keywords
Transportation, Management, Wholesalers, Business.
References
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- The Four C's of Customer Service Promulgating the Efficacy of Small-Scale Cement Industries' Products
Abstract Views :363 |
PDF Views:0
Authors
Affiliations
1 Assistant Professor, Dept. of Commerce, Govt. Degree College, Udhampur, Jammu & Kashmir, IN
1 Assistant Professor, Dept. of Commerce, Govt. Degree College, Udhampur, Jammu & Kashmir, IN
Source
International Journal of Marketing and Business Communication, Vol 8, No 4 (2019), Pagination: 28-36Abstract
Customer service remains the centric attention of every business organisation in the contemporary world. The businesses try and work very hard to impart the varied customer services to distinguish themselves from other business organisations. Every business holds a different position when talking about customer services they are providing as per the customers’ perspectives. The present study impresses as it pays attention to the different C’s adopted by the small-scale cement manufacturing units in terms of imparting services. The primary data for the study were obtained from eight small-scale cement firms operating in SIDCO & SICOP, registered under DIC (District Industries Centre) in District Udhampur of Jammu & Kashmir State. The various services in terms of different C’s adopted by the eight small-scale cement manufacturing units are “Commitment”, “Consistency”, “Communication” and “Completeness”. The ranking method was used to analyse the results and the results of the ranking table portrayed that the variable “Commitment” scored the highest mean rank as it perceived to the main content of distinguished service. The factor “Consistency” scored the second rank. Accordingly, the variable “Communication” appeared with the third rank; and finally, the variable “Completeness” acquired rank fourth. Further, the results of regression analysis revealed that imparting customer service is the result of effective commitment, consistency, communication and completeness regarding the products and services of small-scale manufacturing units. The study, however, is restricted to the small-scale cement production units operating in the one district only.Keywords
Commitment, Consistency, Communication, Cement Industry, SSI’s (Small-Scale Industries).References
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