International Journal of Marketing and Business Communication

Harleen Sahni ¹, Bilal Mustafa Khan ², Kishor Barad ³

Affiliations
1 Department of Fashion Management Studies, National Institute of Fashion Technology, Gandhinagar, Gujarat, IN
2 Department of Business Administration, Aligarh Muslim University, Aligarh, Uttar Pradesh, IN
3 Department of Business Management, Shanti Business School, Ahmedabad, Gujarat, IN

Abstract

The case study was undertaken with the objective to explore the marketing practices adopted by a craft cluster located in Ahmedabad which practices the traditional and age-old art of applique work. The main activities of this cluster are coordinated by the Chauhan family who have been involved into applique work since four generations. The case explores the functioning and success of this cluster from the marketing perspective. It was an interesting finding that without the use of any formalised marketing approach and modern technology, the cluster was demonstrating admirable performance through its prudent and purposeful approach. The key to this success was portrayal of traditional values and family knowledge in business activities. The focus of the cluster was customer satisfaction, proficient system and sustainability concern.

Keywords

Applique, Marketing, Traditional Values, Customer Orientation, Sustainability, Proficiency.

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