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Goswami, Meghna
- Assessing the Social Intelligence of Service Sector Employees in India
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1 University of Delhi, IN
1 University of Delhi, IN
Source
Indian Journal of Industrial Relations: Economics & Social Dev., Vol 53, No 4 (2018), Pagination: 693-706Abstract
Social Intelligence (SI) is an important skill in a workplace setting as it enables employees to maintain cordial relations, be good team players and resolve conflicts. SI is an important employee trait that affects various work related behaviors like positive work attitude, job satisfaction and management of organizational change. Thus, SI is a key employee trait to be studied within the organizational context. With this point in view, this study aims to assess the SI level of employees from three service sector industries – IT, banking, financial services and insurance (BFSI) and hospitality. Results of the study indicate that employee’s SI level changes with work experience.
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