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Parasuraman, Balakrishnan
- Multi-dimensional Approach to Union Effectiveness- Case Studies from Indonesia & Malaysia
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Authors
Affiliations
1 Dept of Management, Faculty of Economics, University of Indonesia, Jakarta, ID
2 Industrial Relations Program, School of Social Sciences, Universiti Malaysia Sabah, Sabah, Malaysia, MY
1 Dept of Management, Faculty of Economics, University of Indonesia, Jakarta, ID
2 Industrial Relations Program, School of Social Sciences, Universiti Malaysia Sabah, Sabah, Malaysia, MY
Source
Indian Journal of Industrial Relations: Economics & Social Dev., Vol 47, No 2 (2011), Pagination: 219-234Abstract
The success of an organisation is measured by the term organisation effectiveness. In the literature, the concept of union effectiveness attempts to indicate how well unions perform in achieving their goals and there is emphasis on the importance of using multiple criteria to assess organisation effectiveness. However, only a few studies have utilised multidimensional measures of union effectiveness. This article explores the application of a comprehensive measure of union effectiveness at workplace. The authors use the Spatial Model that employs complete and balanced indicators of effectiveness. Empirical data are provided from a research at postal companies in Indonesia and Malaysia.
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